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Customer satisfaction
Grand Central in-house customer survey Grand Central undertake an ongoing in-depth survey with our passengers, this is sent via email after a customer has purchased a ticket directly through our website or app. The customers are asked to rate our performance of our service for their most recent…
Statement from Grand Central
As you will be aware the current COVID-19 restrictions are being deeply felt across UK society and the economy, and the railway sector is not immune from the impact.Here at Grand Central we have offered a rail service, under a reduced timetable, in order to keep key-workers moving at a time of…
Working with Grand Central
Here at Grand Central, we encourage the formation of strong working relationships with our suppliers, as well as our customers and our employees. We grow our business by listening and supporting the businesses we work with. The information published here is part of that commitment to improving…
Luggage & cyclists
LuggagePack Light We encourage all customers to travel light as there is limited space on board. Every case has its place Please remember to make use of the luggage racks, overhead and under seat storage on board our trains. Do not block doorways, aisles and wheelchair spaces. Please note…