Vacancy reference: GC1618

Customer Service Assistant Bradford

Salary £19,452  (pay award pending)

We have a vacancy at our Traincrew Depot in Bradford for a Customer Service Assistant.

This role is an integral part of our on board team and important to our customers overall journey experience.

Key activities of the role 

  • Meet and greet customers
  • Assist with luggage, tickets, connections and general enquiries
  • Assist the Senior Conductor
  • Customer Safety
  • On board catering

You will need to be friendly, outgoing and confident.  You should be aged 18 or over with experience in a customer service role.  The work includes a variety of shifts.

The role offers 33 days paid annual leave, membership of the Arriva Trains UK Pension Scheme (operated by Standard Life), and a death in service benefit. You will also receive free rail travel on Grand Central services and concessionary free travel on train services operated by companies within the Arriva Trains UK group.

We also offer other optional company benefits including Health Care, Health Insurance and Childcare Vouchers.

Important Information

Grand Central is an equal opportunities employer and wishes to employ the most suitable candidates for the work to be undertaken. 

  • Full training will be provided to successful applicants.
  • Roles are based on a 35 hour working week over 7 days, averaged out over the roster cycle period.

All offers of employment are subject to:

  • Satisfactory references
  • Passing a company medical examination covering eye sight and screening for Drugs and Alcohol.
  • Demonstrating eligibility to work in the UK in accordance with current legislation.

If you would like to take your career in a new and challenging direction please complete one of our application forms and email to Recruitment at or print and post to Grand Central Railway Company Limited Recruitment, 3rd Floor, Northern House, 9 Rougier Street, York. Y01 6HZ

Selected candidates will be invited to interview w/c 15th August 2016

Closing date – 7th August 2016

If you would like to submit an application speculatively, please complete the below form and e-mail to No agencies or CVs please.