York Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours - open 24h
    - open 24h
    Saturday - open 24h
    Sunday - open 24h
  • Accessible Taxis

    No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi

  • Accesible Ticket Machine

    Accessible machines are available on the main concourse inside and outside the ticket office 

  • Booking Office Counter

    DDA compliant counter is available during Travel Centre opening times

  • Customer Help Point Located at the front of the Station
  • Helpline No
  • National Key Toilets The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
  • Step Free Access

    This station has step free access to all platforms.

    This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

    Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Assistance meeting point is Customer Information Point in main concourse  

• Rental Car
  • Availability YES Yes
  • Note Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note On main concourse.
  • Penalty Fares TP
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

• Ticketing Hours
  • Ticket Office Hours Saturday - 05:45 to 21:00
    Sunday - 07:30 to 21:30

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi YES Yes
  • Waiting Room YES Yes
  • Lost Property Phone number: 03457 225333
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 03457 225333
  • Staffing Level YES Yes

• Station Hours
  • Station Hours

    SATURDAY
    05:45:00 - 21:00:00
    SUNDAY
    07:30:00 - 21:30:00
    WEEKDAYS
    05:30:00 - 21:00:00

• Station Location & Directions
  • Latitude 53.95797924
  • Longitude -1.093176915

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff.

• Parking
  • Car Hire: Note Available from EuropCar on Platform1 or Hertz next to ladies toilets on Platform 3.
  • Car Parking Details Parking 1:
    

    For car parking rates Off Peak is after 09:30 Monday - Friday. Also all day Saturday and Sunday

    
    
    Operator Name: London North Eastern Railway
    Name: Station Car Park
    Spaces: 604
    Charges:
    Off-peak: £5.00
    PerHour: N/A
    Daily: £17.00
    Weekly: £69.00
    Monthly: £260.00
    ThreeMonthly: £660.00
    SixMonthly: N/A
    Annual: £1970.00
    Saturday: £5.00
    Sunday: £5.00
    Note:

    Premier Spaces Annual Season Ticket £2400.00. 

    Friday - Monday long weekend parking - £12.00, purchase tickets on the day.

    
    
    Number Accessible Spaces: 6
    Accessible Spaces Note: Parking is chargeable for all vehicles
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Operator Name: London North Eastern Railway
    Name: Station Short Stay Car Park
    Spaces: 30
    Charges:
    Off-peak: N/A
    PerHour: £2.00
    Daily: N/A
    Weekly: N/A
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: N/A
    Saturday: N/A
    Sunday: N/A
    
    Number Accessible Spaces: 6
    Accessible Spaces Note: Parking is chargeable for all vehicles. £2.00 for first hour, then £10.00 per hour.
    Accessible Car Park Equipment: Yes
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around York station (http://btwifi.com/find)

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Pick Up / Drop Off at Bus Stand E outside the Principal Hotel

• Other amenities
  • Tourist Information Office No
  • Waiting Room YES Yes
  • Other EVERYDAY
    06:00:00 - 22:00:00
  • Waiting Room Note

    This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

  • Waiting Room Open Note Closed until further notice
    

• Mail and Express Services
  • Post Box: Note Outside the station

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Available from EuropCar office on Platform 1.
  • Location

    Within station, within car park, and next to the ticket office

  • Note

    80 secure stands.

  • Sheltered YES Yes
  • Spaces 626
  • Type
    Compound
    Stands
    Wheel Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/YRK.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Alternative Station Code
  • National Location Code YRK
  • Sixteen Character Name YORK.

• Taxi Information
  • Availability YES Yes
  • Note York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings: Station Taxis 01904 623 332