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If you do not have a seat reservation, you may be prevented from boarding your Grand Central train. To find out which of our services are the quietest to travel on, please see our dedicated travel updates page here.
If you require assistance when travelling with Grand Central, please contact us in advance on one of the numbers below.
All of our trains are wheelchair-accessible, and feature accessible toilets and dedicated wheelchair spaces. Additionally, announcements on-board are provided in both audio and digital formats.
Travel Assistance Contact Numbers
When you're booking your train ticket on our website there is a link in the 'Need assistance' section on the Travel options page. Just click on the link and you'll be able to request what help you need and we'll be in touch.
Contact centre - 0345 603 4852 (open 08:00 - 22:00)
Text Relay - 18001 0344 811 0072 (open 08:00 - 22:00)
Accessible Travel Policy
Our Accessible Travel Policy sets out how we aim to assist passengers who would normally find it difficult to access our services. It also contains detailed information about access arrangements at the stations we normally call at.
More information about our Accessible Travel Policy, including accessibility along our routes and on board our trains, can be found here.
Travelling during COVID-19
If you require a companion seat, please let us know and we will arrange for you and your companion to be seated together if possible.
For assistance at stations, all possible precautions surrounding social distancing and risk mitigation have been undertaken wherever possible.
Electric Mobility Scooter
Please visit our Electric mobility scooter page for updated information on travelling with an electric mobility scooter on our services.
Racks are provided at the end of each Grand Central carriage for storing large items of luggage, and extra space is provided behind seats and in overhead racks.
To check luggage storage options near your seat, view our seating plan here.
Bicycles on trains
If you have a folding bike, you can carry these as normal hand luggage – please see section above for guidance.
If you would like to travel with your bike, please check with the Conductor before boarding and you will be directed to the bike racks on each train – please allow enough time before your journey departs.
Bike rack locations
Class 180 Adelante trains:
- Bike spaces: 3
- Location: Front carriage of the train