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Information for travellers over the festive season - find out more

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Help & Contact

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Travel assistance
Travel assistance

Find out how to book assistance on Grand Central trains, including help boarding, accessible seating and luggage.

Travel Assistance
Get in touch
Get in touch

If you didn’t find what you were looking for in our Customer Help Centre, you can contact our Customer Relations Team

Contact Us
Delay compensation
Delay compensation

If you were delayed on a Grand Central journey, you may be eligible for Charter Compensation.

Claim Charter Compensation
Unused ticket refunds
Unused ticket refunds

If you have decided not to travel, you may be able to get your money back for your ticket.

Ticket refunds
Help centre
Help centre

Browse our Customer Help Centre to find out key information about your journey

Customer help centre
Changing your ticket
Changing your ticket

If you wish to travel on a different service or day

Change my ticket
FAQs
FAQs

Answers to your frequently asked questions.

Click here
My account
My account

Click here to view or change your booked train journeys

My account