Help & Contact
|Important information for customers who purchased tickets prior to June 19th 2019|
|If you need to make an alteration to your journey or refund an unused ticket, and you purchased your tickets prior to Wednesday 19 June, please phone 0345 603 4852.|
Find out how to book assistance on Grand Central trains, including help boarding, accessible seating and luggage.
If you didn’t find what you were looking for in our Customer Help Centre, you can contact our Customer Relations Team
If you were delayed on a Grand Central journey, you may be eligible for Charter Compensation.
If you have decided not to travel, you may be able to get your money back for your ticket.
Browse our Customer Help Centre to find out key information about your journey
If you wish to travel on a different service or day
Answers to your frequently asked questions.
Click here to view or change your booked train journeys