Sunderland

• NO Waiting room
• YES Ticket machine
• NO Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points No
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Friday - 05:15 to 00:00
    Saturday - 05:15 to 00:00
    Sunday - 06:30 to 00:00
  • Accesible Ticket Machine Located on the North Concourse and accepts cash and cards.
  • Booking Office Counter

    staff will come out of the office to assist

  • Helpline YES Yes
  • Helpline Contact Details 0800 138 5560
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    Lifts to all platforms for disabled passengers from the North end of the station. Open for all services.

    
    Coverage: whole Station
  • Staff Help

    Staff available to help during hours of operation that the station is open to the public. 

• Restrooms
  • Toilets No
  • Baby Change No

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares NT
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: No
    More information at www.northernrailway.co.uk/smart

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:55 to 18:00
    Saturday - 06:55 to 18:00
    Sunday - 09:00 to 17:00

• Subway/transit
  • Metro: Availability No

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box No
  • Shops No
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 08002006060
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Lost Property Number 08002006060

• Station Location & Directions
  • Latitude 54.905507
  • Longitude -1.382377347

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No

• Dining and Shopping
  • Dining & Shopping: Shops No
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability No
  • Closed Circuit TV YES Yes
  • Sheltered No
  • Spaces No

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Other transportation
  • Rail Replacement Services Pick Up / Drop Off in Fawcett Street, near to the Travel Centre entrance in Athenaeum Street, outside Wilkinsons.