Peterborough Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge YES Yes
  • Help Points No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Saturday - 04:00 to 00:30
    Sunday - 06:00 to 00:30
  • Accessible Taxis

    Outside station plus we can book by phone

  • Customer Help Point But there is a floorwalker in reception, a CIP by the entrance also
  • Helpline No
  • Helpline Contact Details 03457 225 225 or 18001 03457 225 225 (Text relay service)
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Step Free Access

    This station has step free access to all platforms.

    This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

    Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.

    Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.

    Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1. Toilet opening hours are at all times that the station is open.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note In Travel Centre and on concourse.
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    Collection is available for Smart tickets bought online. 

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:00 to 20:00
    Saturday - 06:00 to 20:00
    Sunday - 08:00 to 20:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 01302 362175
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  • Lost Property Number 01302 362175
  • Staffing Level YES Yes

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 06:30 to 21:30

• Station Location & Directions
  • Latitude 52.57499236
  • Longitude -0.249830061

• Priority Lounge Information
  • First Class Lounge: Note

    The First Class Lounge  For LNER customers is located in the Great Northern Hotel directly opposite the station.

• Parking
  • Car Parking Details Parking 1:
    
    Operator Name: London North Eastern Railway
    Name: Main station
    Spaces: 731
    Charges:
    Off-peak: £7.50
    PerHour: N/A
    Daily: £19.00
    Weekly: £57.00
    Monthly: £228.00
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: £2090.00
    Saturday: £7.50
    Sunday: £7.50
    Note:

    Short Stay 30-60 mins £3.00

    Short Stay 61-120 mins - £6.50

    Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

    Annual Season Premier Bays £2470.00

    Simply purchase your ticket at the car park on the day.

    
    
    Accessible Spaces Note: There are a further 28 spaces for blue (disabled) badge holders.  25 of these are in the area behind the Great Northern hotel with a further 3 within the main long stay car park towards the south of the station
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Operator Name: London North Eastern Railway
    Name: Mayor's Walk Car Park
    Spaces: 262
    Charges:
    Off-peak: £7.50
    PerHour: £3.00
    Daily: £19.00
    Weekly: £57.00
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: £2090.00
    Saturday: £7.50
    Sunday: £7.50
    Note:

    Up to 1 hour - £3.00

    1-2 hours - £6.50

    Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

    Simply purchase your ticket at the car park on the day.

    
    
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    
    Name: Spittle Bank
    Spaces: 193
    Charges:
    Off-peak: £7.50
    PerHour: N/A
    Daily: £19.00
    Weekly: £57.00
    Monthly: N/A
    ThreeMonthly: N/A
    SixMonthly: N/A
    Annual: £2090.00
    Saturday: £7.50
    Sunday: £7.50
    Note:

    Up to 1 hour - £3.00

    1-2 hours - £6.50

    
    
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Peterborough station (http://btopenzone.hotspot-directory.com )

• Mail and Express Services
  • Post Box: Note

    Located at the front of the station 

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Brompton Dock 0208 232 3931 www.bromptondock.co.uk (http://www.bromptondock.co.uk)
  • Location

    Alongside station entrance and adjacent to BTP office

  • Sheltered YES Yes
  • Spaces 458
  • Type
    Stands
    Wheel Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/PBO.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Taxis are available, whilst services run, there is also a private hire firm situated at the station. Peterborough Taxis: 01733 777 000

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Rail Replacement Coaches leave from the station entrance.