Peterborough Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • First Class Lounge YES Yes
  • Help Points No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Staff Help Hours Saturday - 04:00 to 00:30
    Sunday - 06:00 to 00:30
  • Accessible Taxis

    Outside station plus we can book by phone

  • Customer Help Point But there is a floorwalker in reception, a CIP by the entrance also
  • Helpline No
  • Step Free Access

    Steps and lifts are available for access to all 7 platforms. Ticket Office and Car Park are step free.

    Peterborough has a RNIB Map for All located outside the main entrance to the right of the doors.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station
  • Staff Help

    Assistance meeting point is Customer Information Point in main concourse

• Restrooms
  • Toilets YES Yes
  • Baby Change YES Yes
  • Toilets Note The toilets are located on Platform 1 and between Platforms 4 and 5. The National key toilets are located on Platforms 1 ; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Services Office on Platform 1.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Ticket Machine YES Yes
  • Customer Service Note In Travel Centre and on concourse.
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Collection is available for Smart tickets bought online. 

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 05:45 to 21:00
    Saturday - 05:45 to 21:00
    Sunday - 08:05 to 21:00

• Station Information
  • ATM YES Yes
  • Baby Change YES Yes
  • Bureau De Change No
  • Lost Property YES Yes
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property Phone number: 01302 362175
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
  • Lost Property Number 01302 362175
  • Staffing Level YES Yes

• Station Seating Areas
  • First Class Lounge Hours Monday - Friday - 06:30 to 21:30

• Station Location & Directions
  • Latitude 52.57499236
  • Longitude -0.249830061

• Priority Lounge Information
  • First Class Lounge: Note

    The First Class Lounge  For LNER customers is located in the Great Northern Hotel directly opposite the station.

• Parking
  • Car Parking Details Parking 1:
    

    For a map of how to get to the car parks, please click here.

    
    
    Operator Name: London North Eastern Railway
    Name: Main station
    Spaces: 731
    Charges:
    Off-peak: £7.00
    PerHour: N/A
    Daily: £15.00
    Weekly: £49.00
    Monthly: £195.00
    ThreeMonthly: £460.00
    SixMonthly: N/A
    Annual: £1385.00
    Saturday: £6.00
    Sunday: £6.00
    Note:

    Annual Season Premier Bays £1915.00

    Special weekend rate available Friday to Monday at £17.00, this must be purchased from the Travel Centre prior to travel.

    
    
    Accessible Spaces Note: There are a further 28 spaces for blue (disabled) badge holders.  25 of these are in the area behind the Great Northern hotel with a further 3 within the main long stay car park towards the south of the station
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    Parking 2:
    
    Operator Name: London North Eastern Railway
    Name: Mayor's Walk Car Park
    Spaces: 262
    Charges:
    Off-peak: £7.00
    PerHour: £2.00
    Daily: £15.00
    Weekly: £49.00
    Monthly: £195.00
    ThreeMonthly: £460.00
    SixMonthly: N/A
    Annual: £1385.00
    Saturday: £6.00
    Sunday: £6.00
    Note:

    Special weekend rate available Friday to Monday at £17.00, this must be purchased from the Travel Centre prior to travel 

    
    
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    Parking 3:
    
    Name: Spittle Bank
    Spaces: 193
    Charges:
    Off-peak: £7.00
    PerHour: N/A
    Daily: £15.00
    Weekly: £49.00
    Monthly: £195.00
    ThreeMonthly: £445.00
    SixMonthly: N/A
    Annual: £1385.00
    Saturday: £6.00
    Sunday: £6.00
    
    Cctv: No
    Url: https://www.nationalrail.co.uk/
    
    

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Peterborough station (http://btopenzone.hotspot-directory.com )

• Mail and Express Services
  • Post Box: Note

    Located at the front of the station 

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV YES Yes
  • Cycle Hire: Note Brompton Dock 0208 232 3931 www.bromptondock.co.uk (http://www.bromptondock.co.uk)
  • Location

    Alongside station entrance and adjacent to BTP office

  • Sheltered YES Yes
  • Spaces 458
  • Type
    Stands
    Wheel Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/PBO.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Taxis are available, whilst services run, there is also a private hire firm situated at the station. Peterborough Taxis: 01733 777 000

• Other transportation
  • Cycle Hire YES Yes
  • Rail Replacement Services

    Rail Replacement Coaches leave from the station entrance.