You can change the date of travel if your plans change, without any additional fee, if they have bought their ticket on our website or app. Please contact the Booking Support Team on 0345 603 4852 (option 4). Lines are open 8am to 10pm, 7 days a week.
If your journey has been affected by a national lockdown, you can find information on claiming refunds or changing your ticket for free here.
If you have purchased your ticket from another retailer, you will need to get in contact with them to discuss this.