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Punctuality of services and disruption strategies

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Right time arrival

From April 2019 all train companies in Great Britain have reported right time arrival as well as PPM (see below). This is a measure of the number of services, as a percentage, that arrived at all stations on the services we operate within specific timeframes.

The graph of the most recent period's performance is as follows:

30 May - 26 June

 
  • Historic right time arrival
    • This chart shows the percentage of services at all stations to which the time periods along the top apply to.

      Dates Early On Time <3 mins <5 mins <10 mins <15 mins >15 mins late >20 mins late >30 mins late Cancelled
      30 May - 26 June 48.4% 78.1% 91.1% 95.8% 98.5% 99.2% 0.8% 0.5% 0.2% 2.7%
      2 May - 29 May 41.6% 71.3% 88.6% 94.1% 97.4% 98.5% 1.5% 0.8% 0.7% 1.5%
      1 April - 1 May 47.3% 73.2% 89.3% 93.89% 97.5% 98.9% 1.1% 0.5% 0.1% 1.3%
      9 January - 26 March Service suspended
      2020
      13 December - 8 January* 44.2% 73.4% 88.9% 93.6% 96.1% 97.2% 2.8% 2.4% 2.0% 2.0%
      15 November - 12 December* 34.4% 60.3% 79.4% 86.2% 92.3% 94.9% 5.1% 4.5% 2.7% 5.5%
      18 October - 14 November* 36.9% 63.2% 81.8% 90.4% 95.3% 96.0% 4.0% 2.9% 1.5% 4.2%
      20 September - 17 October 44.5% 71.9% 87.7% 93.5% 97.1% 98.3% 1.7% 1.4% 0.8% 2.5%
      23 August - 19 September 46.8% 73.2% 88.7% 93.6% 96.9% 97.9% 2.1% 1.5% 1.0% 2.0%
      26 July - 24 August* 41.0% 66.1% 83.0% 88.7% 93.9% 95.2% 4.8% 3.6% 2.1% 2.7%
      4 April - 25 July Service suspended
      1 March - 31 March* 34.6% 58.7% 76.8% 86.3% 93.5% 95.7% 4.3% 3.3% 1.4% 4.0%
      2 February - 29 February 25.8% 46.1% 66.6% 78.1% 88.5% 92.8% 7.2% 4.7% 2.2% 4.3%
      5 January - 1 February 25.9% 47.8% 68.7% 79.6% 90.5% 94.6% 5.4% 3.1% 0.7% 2.6%
      2019
      8 December 2019 - 4 January 2020 20.7% 30.4% 61.1% 73.4% 86.4% 91.0% 9.0% 6.5% 4.4% 3.2%
      10 November - 7 December 20.7% 41.8% 58.7% 70.2% 84.2% 91.1% 8.9% 6.2% 3.0% 3.2%
      12 October - 9 November 25.6% 46.7% 63.7% 74.1% 86.7% 91.8% 8.2% 5.7% 3.4% 4.1%
      15 September - 12 October 26.7% 51.2% 72.5% 83.8% 92.7% 95.5% 4.5% 3.0% 1.7% 1.2%
      18 August - 14 September 24.9% 48.4% 67.1% 77.4% 88.5% 92.7% 7.3% 5.0% 2.6% 1.7%
      21 July - 17 August 22.7% 45.7% 64.0% 74.3% 85.5% 90.1% 9.9% 7.8% 4.7% 7.9%
      23 June - 20 July 24.5% 49.9% 69.1% 79.7% 88.2% 91.9% 8.1% 5.8% 3.6% 4.3%
      26 May - 22 June 25.1% 49.4% 67.3% 77.0% 85.6% 89.4% 10.6% 8.4% 4.5% 4.3%
      28 April - 25 May 31.0% 56.4% 74.0% 83.7% 92.4% 95.7% 4.3% 3.3% 1.6% 2.2%
      1 - 27 April 33.4% 58.0% 74.0% 84.1% 92.9% 95.8% 4.2% 2.7% 1.3% 2.3%
      3 March - 31 March 33.5% 56.9% 72.4% 80.6% 89.9% 94.1% 5.9% 4.0% 1.8% 2.6%
      3 February - 2 March 31.6% 56.6% 73.5% 82.0% 91.0% 94.2% 5.8% 4.6% 2.7% 3.2%
      6 January - 2 February 29.1% 53.9% 70.8% 79.8% 90.9% 95.4% 4.6% 2.8% 1.5% 1.0%
      2018
      9 December 2018 - 5 January 2019 29.1% 53.6% 71.6% 80.9% 90.9% 94.6% 5.4% 4.2% 2.5% 1.8%
      11 November - 8 December 22.5% 44.0% 61.2% 72.7% 85.8% 92.3% 7.7% 4.5% 2.4% 4.5%
      14 October - 10 November 27.4% 48.6% 66.4% 78.0% 89.4% 94.6% 5.4% 3.7% 2.1% 2.7%
      16 September - 13 October 25.1% 47.8% 66.5% 76.2% 88.0% 92.3% 7.7% 5.5% 3.9% 4.5%
      19 August - 15 September 27.6% 52.1% 70.4% 79.3% 89.6% 93.2% 6.8% 4.6% 2.4% 1.7%
      22 July - 18 August 21.4% 44.0% 61.9% 72.4% 84.0% 89.4% 10.7% 7.4% 3.8% 6.6%
      24 June - 21 July 21.8% 41.7% 59.6% 69.2% 83.3% 88.8% 11.2% 7.6% 4.6% 10.2%
      27 May - 23 June 25.1% 46.6% 65.6% 77.0% 87.6% 92.9% 7.1% 4.2% 1.9% 2.0%
      29 April - 26 May 23.9% 48.1% 66.6% 76.0% 87.4% 91.4% 8.6% 6.4% 4.2% 4.6%
      1 April - 28 April 30.0% 54.5% 73.3% 81.0% 89.3% 93.0% 7.0% 5.5% 3.6% 3.6%
      4 March - 31 March 25.7% 48.4% 67.2% 76.1% 86.6% 91.0% 9.0% 6.0% 2.8% 4.2%

      *Reduced service in operation for all or part of period.

 2020 year-end figures

Please note that the statistics in the table below refer to the period running 5 January 2020 to 9 January 2021.

Metric Percentage Notes
Overall average delay of services  2.56 mins Average mins lateness at final planned destination.
Percentage of services cancelled  3.2% Percentage of planned trains which did not run their full planned journey, or call at all their planned station stops.
Percentage delay at departure 14.5% Excludes cancellations.
Percentage delay at arrival 44.7% Excludes cancellations.
Of which    
% delay of less than 60 minutes 99.6%  
% delay of 60 - 119 minutes 0.4%  
% delay of 120 minutes or more 0.1%  

Train performance

We measure the punctuality and reliability of our trains and the standard measure used throughout the rail industry in Great Britain is the Public Performance Measure (PPM). This is a combined measure of how many trains timetabled to operate have run throughout the entire route and calling points and how many have arrived at their final destination within ten minutes of their advertised time. The results of this measure are reported every four weeks.

Dates PPM total West Yorkshire Service North East service
30 May - 26 June 90.1% 93.1% 87.8%
2 May - 29 May 94.9% 96.4% 93.5%
1 April - 1 May 92.2% 97.6% 94.8%
9 January - 26 March Service suspended
2020
13 December - 9 January* 92.6% 91.4% 93.4%
15 November - 12 December* 82.4% 85.7% 80.0%
18 October - 14 November* 89.5% 89.5% 89.5%
20 September - 17 October 91.4% 93.1% 90.0%
23 August - 19 September 94.7% 94.1% 95.0%
26 July - 22 August 88.2% 92.9% 85.1%
4 April - 25 July Service suspended
1 - 31 March* 84.6% 87.2% 82.2%
2 February - 29 February 75.7% 76.5% 75.1%
5 January - 1 February 84.7% 89.4% 76.3%

*Reduced service in operation for all or part of period. 

  • Historical data, 2015-2019
    • Dates PPM total West Yorkshire Service North East service
      2019
      8 December 2019 - 4 January 2020 73.5% 79.5% 68.3%
      10 November - 7 December 72.8% 79.2% 67.2%
      12 October - 9 November 75.9% 79.4% 73.0%
      15 September - 12 October 84.9% 89.3% 81.3%
      18 August - 14 September 79.0% 81.8% 76.8%
      21 July - 17 August 67.8% 72.7% 63.7%
      23 June - 20 July 71.1% 75.2% 79.4%
      26 May - 22 June 74.9% 79.1% 71.5%
      28 April - 25 May 85.9% 88.4% 83.8%
      1 - 27 April 87.5% 91.3% 84.4%
      3 March - 31 March 80.9% 82.2% 79.9%
      3 February - 2 March 84.5% 89.7% 80.2%
      6 January - 2 February 86.1% 88.3% 84.3%
      2018
      9 December 2018 - 5 January 2019 80.6% 83.0% 78.6%
      11 November - 8 December 73.6% 72.4% 74.6%
      14 October - 10 November 81.3% 81.5% 81.1%
      16 September - 13 October 76.6% 80.9% 73.2%
      19 August - 15 September 84.5% 87.1% 82.4%
      22 July - 18 August 72.0% 74.9% 69.9%
      24 June - 21 July 65.0% 66.7% 63.6%
      27 May - 23 June 80.5% 83.0% 78.7%
      29 April - 26 May 74.4% 74.3% 74.5%
      1 April - 28 April 76.7% 74.3% 78.7%
      4 March - 31 March 76.9% 78.7% 75.5%
      5 February - 3 March 75.5% 82.7% 69.5%
      7 January - 4 February 2018 81.3% 81.7% 80.9%
      2017
      10 December 2017 - 6 January 2018  81.3%  81.3% 81.4%
      12 November - 9 December 2017 81.5% 87.0% 77.0%
      15 October - 11 November 2017 82.0% 83.7% 80.7%
      17 September - 14 October 2017 89.9% 91.4% 88.6%
      21 August - 16 September 2017 86.4% 82.9% 89.3%
      23 July - 20 August 2017 81.9% 86.6% 78.0%
      25 June - 22 July 2017 88.3% 89.2% 87.5%
      28 May - 24 June 2017 86.1% 87.1% 85.2%
      30 April - 27 May 2017 89.7% 93.8% 86.4%
      1 April - 29 April 2017 88.4% 91.3% 86.0%
      5 March - 31 March 2017 87.3% 89.5% 85.6%
      5 February - 4 March 2017 86.8% 90.6% 83.8%
      8 January - 4 February 2017 85.5% 89.4% 82.5%
      2016
      11 December 2016 - 7 January 2017 84% 85% 83%
      13 November - 10 December 2016 79% 81% 78%
      16 October - 12 November 2016 86% 86% 86%
      18 September - 15 October 2016 87% 86% 88%
      21 August - 17 September 2016 79.0% 82.0% 76.0%
      24 July - 20 August 2016 86.3% 88.4% 84.1%
      26 June - 23 July 2016 84.0% 86.6% 81.4%
      29 May - 25 June 2016 77.8% 77.9% 77.6%
      1 May - 28 May 2016 91.8% 91.4% 92.2%
      1 April - 30 April 2016 91.4% 92.1% 90.7%
      6 March - 31 March 2016 84.3% 85.7% 82.9%
      7 February - 5 March 2016 84.4% 86.2% 82.6%
      10 January - 6 February 2016 83.2% 84.5% 81.9%
      2015
      13 December - 9 January 2016 85.8% 85.5% 86.1%
      15 November - 12 December 2015 81.9% 83.3% 80.5%
      18 October - 14 November 2015 83.5% 85.4% 81.6%
      20 September - 17 October 2015 86.1% 85.7% 86.4%
      23 August - 19 September 2015 87.9% 90.0% 85.7%
      26 July - 22 August 2015 89.2% 90.6% 88.1%

Passenger information during disruption

Grand Central knows that the flow of information about train services experiencing disruption is a priority for customers and it is an area we focus on.

The rail industry has produced an Approved Code of Practice (ACoP) which sets out high-level guidance and good practice in providing information to customers during disruption. Grand Central uses this Code of Practice as a framework for delivering timely, correct and consistent information to customers during major disruption/delays so that they can make well-informed travel decisions.

You can read more about our approach in our Passenger information during disruption Delivery Plan (PDF) and our annual progress plan (PDF) on the Rail Industry Action plan to improve the provision of passenger information during disruption.

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