Standalone QTT
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Punctuality of services and disruption strategies

From April 2019 all train companies in Great Britain have reported right time arrival as well as PPM (see below). This is a measure of the number of services, as a percentage, that arrived at all stations on the services we operate within specific timeframes.
The graph of the most recent period's performance is as follows:
26th May 2024 - 22nd June 2024
This chart shows the percentage of services at all stations to which the time periods along the top apply to.
Dates | Early | On Time | <3 mins | <5 mins | <10 mins | <15 mins | >15 mins late | >20 mins late | >30 mins late | Cancelled |
---|---|---|---|---|---|---|---|---|---|---|
12 December - 8 January | 18.2% | 40.2% | 61.3% | 72.6% | 85.4% | 91.1% | 8.9% | 6.0% | 2.7% | 4.9% |
14 November - 11 December | 18.2% | 40.2% | 61.3% | 72.6% | 85.4% | 91.1% | 8.9% | 6.0% | 2.7% | 4.9% |
17 October - 13 November | 26.5% | 52.1% | 74.4% | 84.1% | 93.3% | 95.1% | 4.9% | 3.8% | 2.4% | 2.5% |
19 September - 16 October | 29.4% | 55.6% | 78.5% | 87.6% | 94.4% | 96.3% | 3.7% | 2.5% | 1.5% | 2.6% |
22 August - 18 September | 29.4% | 55.3% | 75.5% | 83.2% | 89.6% | 92.5% | 7.5% | 2.8% | 1.6% | 3.3% |
25 July - 21 August | 30.7% | 58.7% | 80.1% | 88.8% | 94.7% | 97.0% | 3.0% | 2.5% | 1.3% | 1.5% |
27 June - 24 July | 32.3% | 60.1% | 80.6% | 88.7% | 94.3% | 96.9% | 3.1% | 2.1% | 1.0% | 1.9% |
30 May - 26 June | 48.4% | 78.1% | 91.1% | 95.8% | 98.5% | 99.2% | 0.8% | 0.5% | 0.2% | 2.7% |
2 May - 29 May | 41.6% | 71.3% | 88.6% | 94.1% | 97.4% | 98.5% | 1.5% | 0.8% | 0.7% | 1.5% |
1 April - 1 May | 47.3% | 73.2% | 89.3% | 93.89% | 97.5% | 98.9% | 1.1% | 0.5% | 0.1% | 1.3% |
9 January - 26 March | Service suspended | |||||||||
2020 | ||||||||||
13 December - 8 January* | 44.2% | 73.4% | 88.9% | 93.6% | 96.1% | 97.2% | 2.8% | 2.4% | 2.0% | 2.0% |
15 November - 12 December* | 34.4% | 60.3% | 79.4% | 86.2% | 92.3% | 94.9% | 5.1% | 4.5% | 2.7% | 5.5% |
18 October - 14 November* | 36.9% | 63.2% | 81.8% | 90.4% | 95.3% | 96.0% | 4.0% | 2.9% | 1.5% | 4.2% |
20 September - 17 October | 44.5% | 71.9% | 87.7% | 93.5% | 97.1% | 98.3% | 1.7% | 1.4% | 0.8% | 2.5% |
23 August - 19 September | 46.8% | 73.2% | 88.7% | 93.6% | 96.9% | 97.9% | 2.1% | 1.5% | 1.0% | 2.0% |
26 July - 24 August* | 41.0% | 66.1% | 83.0% | 88.7% | 93.9% | 95.2% | 4.8% | 3.6% | 2.1% | 2.7% |
4 April - 25 July | Service suspended | |||||||||
1 March - 31 March* | 34.6% | 58.7% | 76.8% | 86.3% | 93.5% | 95.7% | 4.3% | 3.3% | 1.4% | 4.0% |
2 February - 29 February | 25.8% | 46.1% | 66.6% | 78.1% | 88.5% | 92.8% | 7.2% | 4.7% | 2.2% | 4.3% |
5 January - 1 February | 25.9% | 47.8% | 68.7% | 79.6% | 90.5% | 94.6% | 5.4% | 3.1% | 0.7% | 2.6% |
2019 | ||||||||||
8 December 2019 - 4 January 2020 | 20.7% | 30.4% | 61.1% | 73.4% | 86.4% | 91.0% | 9.0% | 6.5% | 4.4% | 3.2% |
10 November - 7 December | 20.7% | 41.8% | 58.7% | 70.2% | 84.2% | 91.1% | 8.9% | 6.2% | 3.0% | 3.2% |
12 October - 9 November | 25.6% | 46.7% | 63.7% | 74.1% | 86.7% | 91.8% | 8.2% | 5.7% | 3.4% | 4.1% |
15 September - 12 October | 26.7% | 51.2% | 72.5% | 83.8% | 92.7% | 95.5% | 4.5% | 3.0% | 1.7% | 1.2% |
18 August - 14 September | 24.9% | 48.4% | 67.1% | 77.4% | 88.5% | 92.7% | 7.3% | 5.0% | 2.6% | 1.7% |
21 July - 17 August | 22.7% | 45.7% | 64.0% | 74.3% | 85.5% | 90.1% | 9.9% | 7.8% | 4.7% | 7.9% |
23 June - 20 July | 24.5% | 49.9% | 69.1% | 79.7% | 88.2% | 91.9% | 8.1% | 5.8% | 3.6% | 4.3% |
26 May - 22 June | 25.1% | 49.4% | 67.3% | 77.0% | 85.6% | 89.4% | 10.6% | 8.4% | 4.5% | 4.3% |
28 April - 25 May | 31.0% | 56.4% | 74.0% | 83.7% | 92.4% | 95.7% | 4.3% | 3.3% | 1.6% | 2.2% |
1 - 27 April | 33.4% | 58.0% | 74.0% | 84.1% | 92.9% | 95.8% | 4.2% | 2.7% | 1.3% | 2.3% |
3 March - 31 March | 33.5% | 56.9% | 72.4% | 80.6% | 89.9% | 94.1% | 5.9% | 4.0% | 1.8% | 2.6% |
3 February - 2 March | 31.6% | 56.6% | 73.5% | 82.0% | 91.0% | 94.2% | 5.8% | 4.6% | 2.7% | 3.2% |
6 January - 2 February | 29.1% | 53.9% | 70.8% | 79.8% | 90.9% | 95.4% | 4.6% | 2.8% | 1.5% | 1.0% |
2018 | ||||||||||
9 December 2018 - 5 January 2019 | 29.1% | 53.6% | 71.6% | 80.9% | 90.9% | 94.6% | 5.4% | 4.2% | 2.5% | 1.8% |
11 November - 8 December | 22.5% | 44.0% | 61.2% | 72.7% | 85.8% | 92.3% | 7.7% | 4.5% | 2.4% | 4.5% |
14 October - 10 November | 27.4% | 48.6% | 66.4% | 78.0% | 89.4% | 94.6% | 5.4% | 3.7% | 2.1% | 2.7% |
16 September - 13 October | 25.1% | 47.8% | 66.5% | 76.2% | 88.0% | 92.3% | 7.7% | 5.5% | 3.9% | 4.5% |
19 August - 15 September | 27.6% | 52.1% | 70.4% | 79.3% | 89.6% | 93.2% | 6.8% | 4.6% | 2.4% | 1.7% |
22 July - 18 August | 21.4% | 44.0% | 61.9% | 72.4% | 84.0% | 89.4% | 10.7% | 7.4% | 3.8% | 6.6% |
24 June - 21 July | 21.8% | 41.7% | 59.6% | 69.2% | 83.3% | 88.8% | 11.2% | 7.6% | 4.6% | 10.2% |
27 May - 23 June | 25.1% | 46.6% | 65.6% | 77.0% | 87.6% | 92.9% | 7.1% | 4.2% | 1.9% | 2.0% |
29 April - 26 May | 23.9% | 48.1% | 66.6% | 76.0% | 87.4% | 91.4% | 8.6% | 6.4% | 4.2% | 4.6% |
1 April - 28 April | 30.0% | 54.5% | 73.3% | 81.0% | 89.3% | 93.0% | 7.0% | 5.5% | 3.6% | 3.6% |
4 March - 31 March | 25.7% | 48.4% | 67.2% | 76.1% | 86.6% | 91.0% | 9.0% | 6.0% | 2.8% | 4.2% |
*Reduced service in operation for all or part of period.
Please note that the statistics in the table below refer to the period running 1st April 2023- 31st March 2024
Metric | Percentage | Notes |
---|---|---|
Overall average delay of services | 7.3 mins | Average mins lateness at final planned destination. |
Percentage of services cancelled | 6.9% | Percentage of planned trains which did not run their full planned journey, or call at all their planned station stops. |
Percentage delay at departure | Excludes cancellations. | |
Percentage delay at arrival | 30.6% | Excludes cancellations. |
Of which | ||
% delay of 30 mins + | 4.3% | Average |
% delay of 20 mins + | 7.1% | Average |
% delay of 15 mins + | 9.7% | Average |
We measure the punctuality and reliability of our trains and the standard measure used throughout the rail industry in Great Britain is the Public Performance Measure (PPM). This is a combined measure of how many trains timetabled to operate have run throughout the entire route and calling points and how many have arrived at their final destination within ten minutes of their advertised time. The results of this measure are reported every four weeks.
Dates 2023 - 2024 | PPM Total |
01/04/2023 - 29/04/2023 | 74.6% |
30/04/2023 - 27/05/2023 | 73.9% |
28/05/2023 - 24/06/2023 | 73.2% |
25/06/2023 - 22/07/2023 | 72.9% |
23/07/2023 - 19/08/2023 | 73.5% |
20/08/2023 - 16/09/2023 | 72.5% |
17/09/2023 - 14/10/2023 | 71.4% |
15/10/2023 - 11/11/2023 | 70.5% |
12/11/2023 - 09/12/2023 | 70.8% |
10/12/2023 - 06/01/2024 | 70.1% |
07/01/2024 - 03/02/2024 | 69.7% |
04/02/2024 - 02/03/2024 | 69.4% |
03/03/2024 - 31/03/2024 | 69.5% |
01/04/2024 - 27/04/2024 | 69.8% |
28/04/2024 - 25/05/2024 | 70.0% |
26/05/2024 - 22/06/2024 | |
23/06/2024 - 20/07/2024 |
Dates | PPM total | West Yorkshire Service | North East service |
---|---|---|---|
2019 | |||
8 December 2019 - 4 January 2020 | 73.5% | 79.5% | 68.3% |
10 November - 7 December | 72.8% | 79.2% | 67.2% |
12 October - 9 November | 75.9% | 79.4% | 73.0% |
15 September - 12 October | 84.9% | 89.3% | 81.3% |
18 August - 14 September | 79.0% | 81.8% | 76.8% |
21 July - 17 August | 67.8% | 72.7% | 63.7% |
23 June - 20 July | 71.1% | 75.2% | 79.4% |
26 May - 22 June | 74.9% | 79.1% | 71.5% |
28 April - 25 May | 85.9% | 88.4% | 83.8% |
1 - 27 April | 87.5% | 91.3% | 84.4% |
3 March - 31 March | 80.9% | 82.2% | 79.9% |
3 February - 2 March | 84.5% | 89.7% | 80.2% |
6 January - 2 February | 86.1% | 88.3% | 84.3% |
2018 | |||
9 December 2018 - 5 January 2019 | 80.6% | 83.0% | 78.6% |
11 November - 8 December | 73.6% | 72.4% | 74.6% |
14 October - 10 November | 81.3% | 81.5% | 81.1% |
16 September - 13 October | 76.6% | 80.9% | 73.2% |
19 August - 15 September | 84.5% | 87.1% | 82.4% |
22 July - 18 August | 72.0% | 74.9% | 69.9% |
24 June - 21 July | 65.0% | 66.7% | 63.6% |
27 May - 23 June | 80.5% | 83.0% | 78.7% |
29 April - 26 May | 74.4% | 74.3% | 74.5% |
1 April - 28 April | 76.7% | 74.3% | 78.7% |
4 March - 31 March | 76.9% | 78.7% | 75.5% |
5 February - 3 March | 75.5% | 82.7% | 69.5% |
7 January - 4 February 2018 | 81.3% | 81.7% | 80.9% |
2017 | |||
10 December 2017 - 6 January 2018 | 81.3% | 81.3% | 81.4% |
12 November - 9 December 2017 | 81.5% | 87.0% | 77.0% |
15 October - 11 November 2017 | 82.0% | 83.7% | 80.7% |
17 September - 14 October 2017 | 89.9% | 91.4% | 88.6% |
21 August - 16 September 2017 | 86.4% | 82.9% | 89.3% |
23 July - 20 August 2017 | 81.9% | 86.6% | 78.0% |
25 June - 22 July 2017 | 88.3% | 89.2% | 87.5% |
28 May - 24 June 2017 | 86.1% | 87.1% | 85.2% |
30 April - 27 May 2017 | 89.7% | 93.8% | 86.4% |
1 April - 29 April 2017 | 88.4% | 91.3% | 86.0% |
5 March - 31 March 2017 | 87.3% | 89.5% | 85.6% |
5 February - 4 March 2017 | 86.8% | 90.6% | 83.8% |
8 January - 4 February 2017 | 85.5% | 89.4% | 82.5% |
2016 | |||
11 December 2016 - 7 January 2017 | 84% | 85% | 83% |
13 November - 10 December 2016 | 79% | 81% | 78% |
16 October - 12 November 2016 | 86% | 86% | 86% |
18 September - 15 October 2016 | 87% | 86% | 88% |
21 August - 17 September 2016 | 79.0% | 82.0% | 76.0% |
24 July - 20 August 2016 | 86.3% | 88.4% | 84.1% |
26 June - 23 July 2016 | 84.0% | 86.6% | 81.4% |
29 May - 25 June 2016 | 77.8% | 77.9% | 77.6% |
1 May - 28 May 2016 | 91.8% | 91.4% | 92.2% |
1 April - 30 April 2016 | 91.4% | 92.1% | 90.7% |
6 March - 31 March 2016 | 84.3% | 85.7% | 82.9% |
7 February - 5 March 2016 | 84.4% | 86.2% | 82.6% |
10 January - 6 February 2016 | 83.2% | 84.5% | 81.9% |
2015 | |||
13 December - 9 January 2016 | 85.8% | 85.5% | 86.1% |
15 November - 12 December 2015 | 81.9% | 83.3% | 80.5% |
18 October - 14 November 2015 | 83.5% | 85.4% | 81.6% |
20 September - 17 October 2015 | 86.1% | 85.7% | 86.4% |
23 August - 19 September 2015 | 87.9% | 90.0% | 85.7% |
26 July - 22 August 2015 | 89.2% | 90.6% | 88.1% |
Grand Central knows that the flow of information about train services experiencing disruption is a priority for customers and it is an area we focus on.
The rail industry has produced an Approved Code of Practice (ACoP) which sets out high-level guidance and good practice in providing information to customers during disruption. Grand Central uses this Code of Practice as a framework for delivering timely, correct and consistent information to customers during major disruption/delays so that they can make well-informed travel decisions.
You can read more about our approach in our Passenger information during disruption Delivery Plan and our annual progress plan on the Rail Industry Action plan to improve the provision of passenger information during disruption.