Before we can change your ticket, we need to know what sort of ticket you bought. Note that Advance tickets are tickets purchased for specific services, while Off Peak or Anytime tickets are valid on several. Advance tickets always come with a seat reservation, while holders of Off-Peak and Anytime tickets may need to make a reservation separately in order to travel. Changes to tickets may be subject to a £10.00 admin fee per person, per ticket.
I have purchased an Advance ticket
Advance tickets can currently be amended by your point of sale for another date / time. Please note the origin / destination stations and Train Operating Company can’t be amended. You will need to purchase a new ticket if you wish to change the date or time of your journey, and you can amend your ticket up to 10 minutes before your journey is due to begin.
The difference between the price paid and cost of the next suitable fare for your journey is payable, plus an administration fee of £10.00 per person, per single ticket for each change to a journey. If you change to a train on which a cheaper fare is available, the difference will not be refunded.
If you purchased your ticket through the Grand Central website, please email us at refunds@grandcentralrail.com or call 0345 603 4852 (option 4, then option 2) to amend your journey. If your tickets have been collected, please return them to the below address with a covering letter outlining your request.
Grand Central Refunds
PO Box 6615
Arbroath
DD11 9AQ
A £10.00 admin fee per ticket will be charged for any changes.