Help & Contact Home Help & Contact Travel Assistance & Passenger Assist Find out how to book assistance on Grand Central trains, including help boarding, accessible seating and luggage. Get in touch If you didn’t find what you were looking for in our Customer Help Centre, you can contact our Customer Relations Team Delay compensation If you were delayed on a Grand Central journey, you may be eligible for Charter Compensation. Unused ticket refunds If you have decided not to travel, you may be able to get your money back for your ticket. Help centre Browse our Customer Help Centre to find out key information about your journey Changing your ticket If you wish to travel on a different service or day FAQs Answers to your frequently asked questions. My account Click here to view or change your booked train journeys Travel Assistance & Passenger Assist Find out how to book assistance on Grand Central trains, including help boarding, accessible seating and luggage. Get in touch If you didn’t find what you were looking for in our Customer Help Centre, you can contact our Customer Relations Team Delay compensation If you were delayed on a Grand Central journey, you may be eligible for Charter Compensation. Unused ticket refunds If you have decided not to travel, you may be able to get your money back for your ticket. Help centre Browse our Customer Help Centre to find out key information about your journey Changing your ticket If you wish to travel on a different service or day FAQs Answers to your frequently asked questions. My account Click here to view or change your booked train journeys Useful Links Service Status Live arrivals and departures Disruptions Related content Grand Central Timetables Disruptions Timetable and Engineering updates Helpful Links How are we doing? Great-value Advance fares Useful Links Don’t miss out! Get the latest offers, news & travel inspiration Grand Central Privacy Policy Thank you for signing up!
