A points failure between Shepherds Bush and Watford Junction means that all lines are blocked. Trains running between these stations may be revised to start / terminate at Shepherds Bush.

Disruption is expected until 13:30.

Customer Advice

Services that run from East Croydon towards Watford Junction in each direction, will no longer be able to stop at:

• Shepherds Bush
• Wembley central Central
• Harrow & Wealdstone
• Watford Junction

Please check journey planners and station information boards before you travel, and allow extra time to reach your destination.

Live departure boards can be found here and you can check the live map here to see if your journey has been affected.

You can also see the alternative route guide here.

Ticket acceptance:

London Northwestern Railway - services between London Euston and Tring - for Wembley, Harrow & Wealdstone, Watford Junction.

London Underground services on any reasonable route including routes via:

• London Euston
• Victoria line towards London Euston for onwards services toward Watford Junction on the London Northwestern Railway services
• The Central line for Shepherds Bush

London Overground services between London Euston and Watford Junction - for Wembley Central, Harrow & Wealdstone - and also between Clapham Junction and Willesden Junction - for Imperial Wharf, West Brompton, Kensington Olympia, Shepherds Bush.

Can you tell me more about the incident?

A points failure has been reported, and this is preventing trains from travelling on this route.

Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.

There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another. However, with more severe failures like this one, the route is blocked entirely.

Network Rail have sent their specialist Signalling and Telecoms teams to site as a priority, and they will set up a safe method of working on the track. As soon as it's safe to go on the line, they will diagnose the fault and find any quick solutions to resolve it.

Whilst this is being done, we will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.