AÂ passenger being taken ill on a train at West Hampstead Thameslink means that train services running through this station may be delayed. Disruption is expected until 19:45.
Customer Advice
Please check journey planners prior to departure, or check station information boards if possible.
How is this currently affecting the train service?
Medical services are en route to a passenger at the station. Platform alterations will take place, passengers towards London should take services departing from platform 3.
Can you tell me more about the incident?
Depending on the nature of the passenger illness we will deal with the situation appropriately. Often the emergency services will advise our staff to leave the passenger on board the train, therefore queues can build up on the affected lines. Once it is safe to do so we will assist any ill passenger off the train and will give them the care they need once safely away from the platform.
If you or someone you are travelling with are feeling unwell whilst on board our service, the quickest way to get help to you is by waiting until the next station to alert on board staff if possible or alighting. Here you will be able to speak with staff or use the Emergency Help Point should the station be un-staffed.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time
Journey
Planner
Twitter:
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Twitter, please use #WestHampsteadThameslink
Compensation:
You may be entitled to
compensation if you
experience a delay in completing your journey today. Please keep your train
ticket and make a note of your journey, as both will be required to support any
claim.
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