A person has been hit by a train between Tottenham Hale and Cheshunt. Whilst the emergency services carry out their work, all services running on lines via Hackney Downs may be cancelled, delayed by up to 30 minutes or diverted via Seven Sisters until approximately 14:00.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Greater Anglia / Stansted Express customer advice

Regretfully a person has been hit by a train between Tottenham Hale and Cheshunt. Trains will not be able to run between these stations.We will be supporting Network Rail and the emergency services to re-open the line as soon as possible but we currently do not have a time-frame for this.

Routes affected

• Stansted Express between London Liverpool Street and Stansted Airport
• Liverpool Street - Cambridge North
• Liverpool Street - Hertford East
• Stratford - Bishops Stortford
• Stratford - Meridian Water

Service Impact

Trains will not be able to run between Tottenham Hale and Cheshunt in both directions. Trains will be diverted via Seven Sisters and will be delayed on this route. Some trains may be cancelled.

Alternative Travel Options

We have arranged for you to be able to use your Greater Anglia and Stansted Express tickets on the following alternatives:

• London Underground
  • Victoria Line between Central London and Finsbury Park, Seven Sisters and Tottenham Hale
  • Circle, Metropolitan and Hammersmith & City between Liverpool Street and Kings Cross St Pancras
  • any other reasonable route to help you complete your journey

• London Overground between London Liverpool Street and Cheshunt via Seven Sisters. Stations on this route are a short walk from the Tottenham Hale route.
• Great Northern between Moorgate and Hertford North. Moorgate is a short walk from Liverpool Street via the Elizabeth Line platforms
• Great Northern between London Kings Cross and Cambridge

London Overground customer advice

Train services may be delayed by up to 30 minutes due to diverted Greater Anglia / Stansted Express services running on the lines via Seven Sisters.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.