Vandalism on a train between Hertford North and Moorgate fewer trains are able to run.

Train services running to and from these stations may be cancelled. Disruption is expected until 14:00.

Customer Advice

Please allow extra time to complete your journey as services travelling between Moorgate and Stevenage via Hertford North may be cancelled.

Please check your journey prior to travelling and continue to monitor customer information screens prior to travelling.

Ticket acceptance is in place with the following services at no extra cost to yourselves:

• Greater Anglia between Hertford East and London Liverpool Street

• London Underground via any reasonable route

• London Buses between Crews Hill, Hadley Wood and London

How is this currently affecting the train service?

Fewer trains are able to run on the line between Moorgate and Stevenage via Hertford North until further notice.

Can you tell me more about the incident?

We had been advised of a smashed window on one of our Hertford North to Moorgate services. As a safety precaution, the train had to be taken out of service for urgent repairs. Due to this, it means we have lost one of the "Circuits" on this line of route. Until the train is fixed and back in service, cancellations will occur on this line.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

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Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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