West Ham Train Station

• NO Waiting room
• YES Ticket machine
• NO Toilet
• NO Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff No
  • Impared Access Ticket Gate 1
  • Impaired Accessible Ticket Machines No
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets No
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Accessible Taxis

    Contact taxi operator directly

  • Accesible Ticket Machine

    Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.

  • Booking Office Counter

    Ticket office staff provide assistance where possible. See ticket office opening hours.

  • Helpline
  • Helpline Contact Details

    0343 222 1234 or 020 3031 9331 (Textphone)

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Impared Mobility Set Down

    Drop-off point close by with dropped kerb but no safe crossing.

  • Nearest Stations with Facilities

     Stratford

  • Step Free Access

    This station has step-free access via lifts to all platforms

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Restrooms
  • Toilets No
  • Baby Change No
  • Toilets Note

    None

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection No
  • Ticket Machine YES Yes
  • Penalty Fares LT
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: No
    

• Subway/transit
  • Metro: Availability YES Yes
  • Metro: Note District, Hammersmith & City and Jubilee Lines

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property 1
  • Post Box No
  • Shops YES Yes
  • Seated Area No
  • Station Buffet No
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property Phone number: 0343 222 1234
    
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note TfL Customer Services: Tel - 0343 222 1234
  • Lost Property Number 0343 222 1234
  • Staffing Level YES Yes

• Station Seating Areas
  • Seated Area: Note

    There are no seats in the ticket hall. Seats are available on the platform.

• Station Location & Directions
  • Latitude 51.5285764835
  • Longitude 0.0058754718

• Airport
  • Availability YES Yes
  • Note Interchange at Canning Town for the DLR to London City. Interchange at Stratford National Rail services to Stansted.

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around West Ham station (http://btopenzone.hotspot-directory.com)

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet No

• Cycle Storage
  • Availability
  • Closed Circuit TV No
  • Sheltered No
  • Spaces No

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Please see TfLs interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.tfl.gov.uk/tfl/contact/lostproperty

• Other transportation
  • Rail Replacement Services

    When the District and Hammersmith & City lines are closed through the station, replacement buses will generally operate to/from Canning Town station, please use Jubilee line or DLR connections.