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West Ham Train Station

West Ham Train Station

West Ham

West Ham station

Manor Road
West Ham
Greater London
E15 3BN

Ticket office opening hours:

no information

GET DIRECTIONS

West Ham at a glance

  • Car parking
  • Waiting room
  • Ticket machine
  • Toilet
  • Wi-Fi
  • Impaired Access Staff
  • Impaired Access Step-Free Access
  • Cycle storage availability
  • Seated area
Live Departures
Live Arrivals
Time Destination Platform

Station Details

  • Accessibility

    • Accessible Taxis No
    • Induction Loop No
    • Impaired Mobility Set Down No
    • National Key Toilets No
    • Wheel chairs Available No
    • Accesible Ticket Machine

      Accessible ticket machines sell tickets suitable for use on London Underground services, including Travelcards. Where tickets for National Rail services are not available through an accessible ticket machine, ticket office staff provide assistance where possible.
    • Booking Office Counter

      Ticket office staff provide assistance where possible. See ticket office opening hours.
    • Helpline Contact Details

      0343 222 1234 or 020 3031 9331 (Textphone)
    • Impared Mobility Set Down

      Drop-off point close by with dropped kerb but no safe crossing.
    • Step Free Access

      This station has step-free access via lifts to all platforms


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Accessible Public Telephones No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff No
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines No
    • Ramp for Train Access YES Yes
    • Accessible Taxis

      Contact taxi operator directly
    • Helpline No
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Nearest Stations with Facilities

       Stratford

  • Airport

    • Note Interchange at Canning Town for the DLR to London City. Interchange at Stratford National Rail services to Stansted.
    • Availability YES Yes

  • Baggage Services

    • Left Luggage: Available No
    • Left Luggage: URL https://www.tfl.gov.uk/tfl/contact/lostproperty

  • Bus information

    • Bus Service: Availability YES Yes
    • Bus Service: Note Please see TfLs interactive map for details of bus routes and destinations served: http://www.journeyplanner.org/im/SI-C.html

  • Cycle Storage

    • Availability No
    • Closed Circuit TV No
    • Sheltered No
    • Spaces No

  • Dining and Shopping

    • Dining & Shopping: Station Buffet No
    • Dining & Shopping: Shops YES Yes

  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around West Ham station (http://btopenzone.hotspot-directory.com)

  • Restrooms

    • Toilets No
    • Baby Change No
    • Toilets Note

      None

  • Station Location & Directions

    • Longitude 0.0058754718
    • Latitude 51.5285764835

  • Station Seating Areas

    • Seated Area: Note

      There are no seats in the ticket hall. Seats are available on the platform.

  • Station Information

    • Baby Change No
    • Station Buffet No
    • Showers No
    • Wifi YES Yes
    • Staffing Level YES Yes
    • ATM No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops YES Yes
    • Seated Area No
    • Trolley No
    • Waiting Room No
    • Lost Property Phone number: 0343 222 1234
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note TfL Customer Services: Tel - 0343 222 1234
    • Lost Property Number 0343 222 1234

  • Subway/transit

    • Metro: Note District, Hammersmith & City and Jubilee Lines
    • Metro: Availability YES Yes

  • Ticketing Services & Information

    • Pre-Purchase Collection No
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: No
    • Oyster Pre-Pay YES Yes
    • Ticket Machine YES Yes
    • Penalty Fares LT

  • Other transportation

    • Rail Replacement Services

      c2c Rail Replacement along Manor Road in front of the Main Entrance:

      • Buses toward London at Bus Stop B in front of Elder House, south of Memorial Ave (W3W ///worker.picked.zealous)
      • Buses toward Barking/Southend at Bus Stop P adjacent to the station, north of Memorial Ave (W3W ///again.games.gone)

Local Information

Local Information

FAQ’s

    How do I book a ticket?

    You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)

    Can I get a refund if my plans change?

    You can only refund tickets purchased through Grand Central. 

     

    Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.

     

    If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.

     

    Find out more here.

    Do you offer travel assistance?

    Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.

    How can I contact lost property?

    If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.