Welling Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • National Key Toilets

    Platform 1- Available during staffing hours

  • Accessible Public Telephones No
  • Accessible Taxis
  • First Class Lounge
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate 1
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop YES Yes
  • Impaired Mobility Set Down No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available No
  • Impaired Access Staff Help Hours Monday - Friday - 06:10 to 19:30
    Saturday - 06:10 to 19:30
    Sunday - 08:10 to 16:40
  • Accessible Taxis

    Accessible taxis are available to book

  • Accesible Ticket Machine

    station forecourt

  • Booking Office Counter

    Counters can be raised or lowered to suit all customers

  • Customer Help Point On platform
  • Helpline
  • Helpline Contact Details

    0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    *Helpline closed on Christmas Day

  • Nearest Stations with Facilities LEW
  • Step Free Access

    Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 for services towards London via main entrance off Station Approach Road. Step free access to Platform 2 for services away from London via side entrance on Car Park side of station.  Step free interchange between platforms via the street approximately 300 metres. Stepped access between platforms available via foot bridge.

    
    Coverage: partial Station
  • Step Free Access Coverage Whole Station

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Customer Service Note On way in to access trains
  • Oyster Notes

    Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

  • Penalty Fares SE
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

     Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property 1
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Waiting Room No
  • Lost Property Phone number: 0345 322 7021
    
    Operator Name: Southeastern Customer Services
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note 0345 322 7021
  • Information Systems DepartureScreensAnnouncementsArrivalScreens
  • Lost Property Number 0345 322 7021
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 51.46484348
  • Longitude 0.101846038

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    Platform 1- Available during staffing hours

• Parking
  • Car Parking Details

    From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

    
    Email: [email protected]
    Phone number: 0330 333 9232
    
    Operator Name: A P C O A Parking
    Name: Station Car Park
    Spaces: 117
    Charges:
    Daily: £6.40
    Weekly: £30.30
    Monthly: £113.10
    ThreeMonthly: £339.80
    SixMonthly: £679.00
    Annual: £1,153.50
    Saturday: £4.00
    Sunday: £3.50
    Note:

    From 1st June - new off peak evening rate (after 18:00) - £1.50

    
    
    Number Accessible Spaces: 2
    Accessible Spaces Note:

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

    
    Accessible Car Park Equipment: No
    Cctv: Yes
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Cycle Storage
  • Availability 1
  • Closed Circuit TV No
  • Location

    Platform 1

  • Note

    You may leave your cycle in the rack provided however you do so at your own risk.

  • Sheltered YES Yes
  • Spaces 28
  • Type Stands

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Welling station (http://btopenzone.hotspot-directory.com)
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/WLI.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:10 to 19:30
    Saturday - 06:10 to 19:30
    Sunday - 08:10 to 16:40

• Other transportation
  • Rail Replacement Services

    Towards Lewisham - Bus stop D on Bellegrove Road.

    Towards Dartford - Bus stop C on Bellegrove Road.