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Warm weather notice

Due to expected high temperatures we may experience short-notice timetable changes due to track speed restrictions. Make sure you check travel information ahead of your journey and bring plenty of water to stay hydrated. - Find out more

Last updated 04:10 pm, 22/07

Information for customers who booked travel before June 19 and need to amend their travel date

If you purchased a ticket through grandcentralrail.com prior to June 19th 2019 and need to amend it, please click here. - Find out more

Last updated 08:43 pm, 18/06

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August Bank Holiday travel 2019 - Please note no Grand Central services will run August 24 & 25 - Find out more

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Poole

Poole

Poole station
Serpentine Road
Poole
Dorset
BH15 2BQ

GET DIRECTIONS

Ticket office opening hours:

Monday - Friday - 05:55 to 19:00
Saturday - 07:00 to 18:00
Sunday - 09:00 to 19:00

  • YES Waiting room
  • YES Ticket machine
  • YES Toilet
  • YES Impaired Access Staff

Station facilities

  • Accessibility
    • Accessible Public Telephones YES Yes
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down No
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Helpline Hours Monday - Friday - 06:00 to 22:00
      Saturday - 06:00 to 22:00
      Sunday - 06:00 to 22:00
    • Impaired Access Staff Help Hours Monday - Friday - 04:50 to 23:40
      Saturday - 04:50 to 23:40
      Sunday - 06:00 to 23:30
    • Accesible Ticket Machine

      All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

    • Customer Help Point Help points are available on all platforms
    • Helpline YES Yes
    • Step Free Access

      There is level access to both side of the station.

      Interchange between platforms is via a ramped underpass at the London end of the platforms.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
  • Restrooms
    • Toilets YES Yes
    • Baby Change No
    • Toilets Note The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected]
  • Ticketing Services & Information
    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note Located at entrance on platform 1 and in the booking hall
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: Yes
  • Ticketing Hours
    • Ticket Office Hours Monday - Friday - 05:55 to 19:00
      Saturday - 07:00 to 18:00
      Sunday - 09:00 to 19:00
  • Station Information
    • ATM YES Yes
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi No
    • Waiting Room YES Yes
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Customer Service Note Please contact our Customer Service Centre on 0345 6000 650
    • Staffing Level YES Yes
  • Station Location & Directions
    • Latitude 50.71941418
    • Longitude -1.983326736
  • Parking
    • Car Parking Details

      Weekend tickets available after 1200 Friday £9.00

      Off Peak from 1600 Monday to Saturday



      Name: Station Car Park
      Spaces: 146
      Charges:
      Off-peak: £2.00
      PerHour: N/A
      Daily: £8.90
      Weekly: £39.90
      Monthly: £94.50
      ThreeMonthly: £283.50
      SixMonthly: N/A
      Annual: £971.20
      Saturday: £7.00
      Sunday: £1.00
      Note:

      Bank Holiday £7.00 



      Number Accessible Spaces: 3
      Accessible Car Park Equipment: Yes
      Cctv: No
      Open:
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Phones, Internet & Wi-fi
    • Station Amenities: Telephone YES Yes
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Poole station (http://btopenzone.hotspot-directory.com)
    • Telephone: Usage Type Cards And Coins
  • Dining and Shopping
    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Cycle Storage
    • Availability YES Yes
    • Closed Circuit TV No
    • Sheltered YES Yes
    • Spaces 90
    • Type Wheel Racks
  • Bus information
    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/POO.pdf)
  • Baggage Services
    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Other transportation
    • Rail Replacement Services

      Station forecourt, off Serpentine Road

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