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Braintree Freeport Train Station

Braintree Freeport Train Station

Braintree Freeport

Braintree Freeport station

Chapel Hill Retail Park
Braintree
Essex
CM77 8YH

Ticket office opening hours:

no information

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Braintree Freeport at a glance

  • Car parking
  • Waiting room
  • Ticket machine
  • Toilet
  • Wi-Fi
  • Impaired Access Staff
  • Impaired Access Step-Free Access
  • Cycle storage availability
  • Seated area
Live Departures
Live Arrivals
Time Destination Platform

Station Details

  • Accessibility

    • Accessible Public Telephones No
    • Accessible Taxis No
    • First Class Lounge No
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate No
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop No
    • Impaired Mobility Set Down No
    • National Key Toilets No
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Helpline Hours Monday - Sunday - 08:00 to 20:00
    • Impaired Access Staff Help Hours Monday - Sunday
    • Accessible Taxis

      Details of nearest taxis are shown on station information poster
    • Helpline YES Yes
    • Helpline Contact Details

      0800 028 28 78
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Helpline Open Note

      08:00 - 20:00
    • Step Free Access https://www.orr.gov.uk/media/10955

      assistance meeting point is on the platform, next to the yellow boarding ramp.


      coverage: whole station">

      This station has step free access to the single platform for trains towards both Braintree and Witham.

      This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

      Assistance meeting point is on the platform, next to the yellow boarding ramp.


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      This station is unstaffed and is served by driver-only-operated train services. A mobile platform host is available to provide pre-booked passenger assistance, including ramp deployment, between 12:00 and 19:00, Monday to Friday. If your journey is outside this time frame we will book you a taxi to your nearest staffed station or destination depending on which is closest. Alternative journey options are from Braintree or Witham. Booking is recommended.

  • Baggage Services

    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/

  • Cycle Storage

    • Availability YES Yes
    • Closed Circuit TV No
    • Location

      A sheltered cycle parking area providing four cycle stands is to the right of the station entrance, just beyond the blue Amazon Hub Locker.
    • Sheltered YES Yes
    • Spaces 8
    • Type Stands

  • Dining and Shopping

    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet No

  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Braintree Freeport station (http://btopenzone.hotspot-directory.com)

  • Restrooms

    • Toilets No
    • Baby Change No

  • Station Location & Directions

    • Latitude 51.86901047
    • Longitude 0.567449428

  • Station Information

    • ATM No
    • Baby Change No
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box No
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet No
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room No
    • Lost Property: URL https://www.greateranglia.co.uk/lost-property
    • Customer Service Note Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
    • Information Systems Announcements
    • Staffing Level YES Yes

  • Subway/transit

    • Metro: Availability No

  • Ticketing Services & Information

    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note On the platform
    • Penalty Fares LE
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: Yes

      Tickets can be collected on Smartcard at this station

  • Other transportation

    • Rail Replacement Services

      Rail replacement bus services pick up and drop off at the bus stops at the rear of the Braintree Village shopping outlet, opposite the station entrance.

Local Information

Local Information

FAQ’s

    How do I book a ticket?

    You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)

    Can I get a refund if my plans change?

    You can only refund tickets purchased through Grand Central. 

     

    Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.

     

    If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.

     

    Find out more here.

    Do you offer travel assistance?

    Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.

    How can I contact lost property?

    If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.