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Grand Central celebrates December return and urges passengers to reserve festive travel now
Long-distance train operator Grand Central has confirmed its trains will run again from early December and has urged passengers to book their festive travel now. The company, which placed its services into hibernation during the current national lockdown, will return on December 3 with a reduced,…
How are we doing?
At Grand Central, we want to be honest with our customers about how we’re performing. So this could be things like reasons for delays, our customer satisfaction results, and the number of complaints we receive. We’ve summarised this performance information into seven categories that affect your…
About Grand Central
Thanks for visiting us to find out more! If you're reading this page, you will have heard our radio advert and are interested in finding out more about Britain's Favourite Train Company. About the National Rail Passenger SurveyTwice a year, Transport Focus, the UK's primary passenger…
Customer Information Pledges
Introducing the customer information pledgesWhen you choose to travel by train, it’s more than a journey. That’s why, if things don’t go to plan, you need the best information as quickly as possible. We know from speaking to our customers that when things go wrong, we don’t always get it right –…
