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Discretionary discounts
If you have had a poor experience on a Grand Central service or otherwise haven't felt like we've been as helpful as we could, we may issue you with a discretionary discount code. These codes are single-use discounts which allow you to get 20% off a Grand Central journey of your choice.…
Our trains
Grand Central have traditionally operated an all-Adelante fleet, with our Class 180 trains receiving extensive refurbishment and updates to improve passenger comfort in 2018. Due to issues with our 180s in 2023, we have introduced one Voyager 221 units to our fleet, in order to ensure we could…
Ticket types
There are three main categories of fares that Grand Central sell: Anytime - Tickets booked for any valid trainOff-peak - Tickets booked for any valid train classed as Off peakAdvance - Tickets booked for a specific train Additionally, Super Off-peak tickets are available on other operators and…
Get in touch
Customer servicesThe easiest way to claim compensation for a delayed journey is via our online compensation form, which includes full details of our compensation policy. For information on how to request a refund for unused tickets, please click here. For comments, complaints, and any other issues…
About Grand Central
Grand Central is an open-access passenger train operator. This means we don't get any sort of help from the government and our only loyalty is to our customers - it's in our interest to give you the best journey possible. We've been connecting London King's Cross and the north…