There is a points failure in the Redhill area, closing some lines running through this station.
As a result, trains running between East Croydon and Gatwick Airport via Redhill may be delayed or revised.
This issue is expected to continue to impact services until the end of the day.
Customer advice:
If you are travelling now, your journey will take up to 20 minutes longer than usual, and you may need to use an alternative route, or change trains more times than usual to reach your destination.
If you are travelling from East Croydon / Purley towards Gatwick Airport:
Trains in this direction will not stop at stations between Purley and Horley:
- Coulsdon South
- Merstham
- Redhill
- Reigate
- Earlswood (Surrey)
- Salfords (Surrey)
If you are travelling to any of these stations on a train heading Southbound, you can use one of the below alternatives to complete your journey. Alternatively, it may be faster to continue on to Gatwick Airport, then change for a return service northbound which will still call at these stations as scheduled.
If you are travelling from any of these stations heading southbound, you can use one of the below alternatives to complete your journey. Alternatively, it may be faster to travel north to Purley and change there for a Southbound service.
You can use your ticket to travel at no extra cost on:
- Alternative Southern and Thameslink services on any reasonable route between East Croydon and Gatwick Airport
- Metrobus routes including:
- 20 for Horley, Gatwick Airport and Three Bridges
- 23 for Crawley, Faygate, Horsham
- 100 for Redhill, Earlswood, Salfords, Horley, Gatwick, Crawley, Three Bridges
- 200 for Horsham, Littlehaven, Faygate, Ifield, and Gatwick Airport
- 400 for Redhill, Earlswood, Salfords, Horley, Gatwick, Three Bridges, Crawley
- 430/435 for Merstham, Redhill, Reigate, Earlswood
- 460 for Redhill, Reigate, Earlswood, Salfords, Horley, Gatwick Airport, Crawley
- 422/424 for Redhill, Earlswood, Horley, Gatwick Airport
- London Buses route 405 between Croydon and Redhill (for Purley, Coulsdon Town, Coulsdon South, Merstham)
To help you plan your journey, you can find the alternative route maps on the Southern website.
Please check journey planners and station information boards before you travel, and allow extra time to reach your destination.
Live departure boards can be found on the Southern or Thameslink websites and you can check the live map here to see if your journey has been affected.
You can also use the Southern or Thameslink app to find up-to-date travel information.
Can you tell me more about the incident?
A points failure has been reported, and this is preventing trains from travelling on some routes between Purley and Gatwick Airport.
Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.
Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.
Network Rail will send their specialist Signalling & Telecoms teams to site, and they will set up a safe method of working on the track. To allow staff to access the railway, sometimes we have to stop trains completely, which can lead to trains on other routes also being held at stations or signals.
As soon as it's safe to go on the line, the staff will diagnose the fault and find any quick solutions to resolve it.
Whilst this is being done, progress updates will be closely monitored. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some point failures take longer to resolve than others.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.