Passengers causing a disturbance on a train at Cheltenham Spa means that the line between Bristol Temple Meads and Worcester Foregate Street is blocked.
As a result, trains running between Bristol Temple Meads and Worcester Foregate Street via Gloucester and Cheltenham Spa may be cancelled, delayed by up to 30 minutes or revised.
Disruption is expected until 11:00
CrossCountry customer advice:
You can use your ticket, at no extra cost, with the following operators:
- Great Western Railway between Worcestershire Parkway and Bristol Temple Meads in both directions until further notice
Great Western Railway customer advice:
You can use your ticket, at no extra cost, with the following operators:
- CrossCountry between Cheltenham Spa and Bristol Temple Meads via Bristol Parkway in both directions until further notice
- CrossCountry between Worcestershire Parkway and Bristol Temple Meads via Cheltenham Spa and Bristol Parkway in both directions until further notice
- Transport For Wales between Cheltenham Spa and Gloucester in both directions until further notice
If you wish to use local buses as an alternative means of transport and the local bus is not accepting GWR tickets, please purchase a ticket on the bus, keep it and send it, together with your train ticket, to Great Western Railway in order to claim for a refund.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.