Brent Cross West Train Station

• YES Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones No
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Impaired Access Staff Help Hours Monday - Sunday - open 24h
  • Accesible Ticket Machine

    All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

    Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

  • Helpline YES Yes
  • Helpline Contact Details

    If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018

    
    
  • Helpline Contact URL https://www.nationalrail.co.uk/
  • Helpline Open Note

    The assisted helpline is not available on Christmas Day.

    
    
  • Impared Mobility Set Down

    Station entrance

  • Step Free Access

    Category A: This station has step-free access to all platforms.

    
    Coverage: whole Station
  • Staff Help

• Baggage Services
  • Left Luggage: Available No

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location

    Located outside the front of both entrances.

    Cycles are left at owners risk. Abandoned cycles may be removed.

  • Sheltered YES Yes
  • Spaces 100
  • Type
    Stands
    Racks

• Dining and Shopping
  • Dining & Shopping: Station Buffet YES Yes

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone No

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    On platforms 1 and 2

• Station Location & Directions
  • Latitude 51.5687
  • Longitude -0.2269

• Station Information
  • Baby Change No
  • Lost Property YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Wifi No
  • Waiting Room YES Yes
  • Lost Property

    If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.

    Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

    • London North Eastern Railway (LNER)
    • Greater Anglia
    • Transport for London including London Overground
    • Southeastern
    • Southern
    • South Western Railway (for Wimbledon)

    If you have found an item of lost property, please hand it in to a member of staff.

• Ticketing Services & Information
  • Oyster Pre-Pay YES Yes
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Penalty Fares TL
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.

• Other transportation
  • Rail Replacement Services

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/13 Nht Jasa V014z0yb Rm55w/b30882c0683f1a4e79333fbdeb884591/2025-01_ C I_ T L_ R R B_ B C Z_ D R.pdf