Lines have reopened following a fault on a train between Hackbridge and Sutton. Trains may still be delayed by up to 30 minutes or cancelled.
Disruption is expected until 13:00.
Customer Advice
Trains can now run between Streatham and Sutton, via Mitcham Junction, once more.
Please allow an extra 20 minutes for your journey, and check station screens and planners for the latest information, as there may be some cancellations and alterations whilst we work to get our stock and crew back to their advertised timetable.
Ticket acceptance:
Your ticket will be accepted on the following, at no extra cost:
- London Trams between Wimbledon, Mitcham and East Croydon
- London Buses between Sutton and central London
- Mutual between Southern and Thameslink between Sutton and London
- South Western Railway between Epsom and London Waterloo
- London Underground via any reasonable route
Planning your journey:
Live departure boards can be found here.
You can view a live map of the network here.
You can see an alternative route guide here.
If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner here.
Can you tell me more about the incident?
A train has been stopped by a problem with the equipment it uses to detect information from the Automatic Warning System (AWS).
AWS is part of the signalling equipment. It provides an audible and visible reminder within train cabs, giving drivers an extra alert about what the signal ahead is showing. This is particularly important when trains are travelling in restricted visibility, such as fog or snowfall, but the system is always active, keeping you safe during your journey. AWS is also used to warn drivers about some types of speed restrictions.
With an AWS fault on a train, these warnings might not be available as usual, so the service will be stopped and the driver will speak to Network Rail, as well as fleet maintenance teams. If the equipment cannot be fixed, the train will need to continue at much slower speeds than usual, and it will be taken out of use at the first suitable place. This can all cause some congestion affecting other trains in the area.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.