Following a fault on a train near Shepherds Bush, Southern services are returning to normal between Wembley Central and Clapham Junction. Journeys may still be delayed by up to 15 minutes or revised whilst service recovers.
Disruption is expected until 07:30.
Customer advice:
Services have been delayed between Watford Junction and Shepherds Bush. This was due to a fault on a train earlier this morning.
Your journey will be delayed by at least 15 minutes. Please allow extra time to reach your destination.
Late-running trains may be revised. This means they may not stop at all of the usual stations, or they may terminate part of the way along their usual routes.
As a result, you may need to change trains to get to your destination.
We know this may mean your journey takes longer. However, it does allow trains and crews back to the right places for the rest of the day's timetable.
Live departure boards and station announcements will be kept up to date, so please keep an eye on the latest information when you're travelling. You can also see the next train from your station here.
Planning your journey:
Live departure boards can be found here.
You can view a live map of the network here.
You can also use the Southern app to find up-to-date information.
Can you tell me more about the incident?
We've had a report of a fault on a train, and this was causing delays to other services travelling through this area. The fault has since been rectified, and services are on the move.
Normally, when a fault on a train occurs, our crews will gather details and report this to our Fleet teams. If possible, the defect will be fixed promptly, and we'll get the train on the way. Our initial steps are designed to take around 10 minutes.
However, sometimes the fault cannot be fixed in this time frame. In this case, wherever possible, the train will be taken out of use and sent to a depot. This does take additional time, as the crew will need to make sure that everyone's managed to leave the train.
If this can't be done either, we'll send our specialist engineers to site, known as "fitters". We have fitters based in key locations around the network, 24 hours a day, and they are able to attend anywhere on our routes. Once they are on site, we'll then monitor progress updates and ensure that the railway can be reopened as promptly as possible.
Until the defective train can be moved, we will try to find a way to get other trains around the issue. This depends how many lines are available, and whether the signalling equipment is set up to allow trains to be routed around the problem. This is more often the case on our major routes, but not always. We'll work with Network Rail's controllers to decide how many more trains can be sent through the area, and if this isn't possible, we'll see what alternative solutions are available to help you continue your journey.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.