A person has been hit by a train between Hertford North and Alexandra Palace. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains are unable to run between Stevenage and Alexandra Palace via Hertford North.
Disruption is expected until the end of the day.
If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.
Customer Advice
Sadly a person has been struck by a train on this part of the network.
Your journey is likely to be severely delayed. Some trains will be revised, only completing parts of their normal journeys. There will also be some cancellations.
You'll be able to see further updates on this page, so please continue to check back here.
Trains are unable to run from Stevenage to Alexandra Palace, via Hertford North meaning the below stations will not be served:
- Bowed Park
- Palmers Green
- Winchmore Hill
- Grange Park
- Enfield Chase
- Gordon Hill
- Crews Hill
- Cuffley
- Bayford
- Hertford North
- Watton-at-Stone
If you are travelling on this route, please expect your journey to be extended by at least an extra 60 minutes, and will involve you using an alternative route.
For essential journeys, you'll be able to use your ticket at no extra cost on the following alternative routes:
- Alternative Thameslink and Great Northern services between London and Stevenage
- London Underground between Cockfosters and London terminals
- Greater Anglia Between Cambridge and Hertford East, which is roughly a 20-minute journey from Hertford North
Please note that by using an alternative route, that this will extend your overall journey time.
If you are currently on-board a train service which has been at a stand for some time, please remain on-board and await further updates from our train crew.
Changes to services:
When more is known about changes to trains in this area, you'll be updated here, so you can see how your train may be altered.
If you're waiting on a train which is delayed between stations:
If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. You'll be moving as soon as possible. Staff are aware of your location, and teams will be doing everything they can to help you continue your journey.
Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment. In areas where the trains are powered by an electric third rail, this usually stays live and dangerous during incidents, and looks the same as other rails.
Ticket acceptance on alternative routes:
Staff are currently working with other public transport companies to make sure that your ticket will be accepted on other routes.
When you're able to use another option for your journey, you'll be notified here.
Planning your journey:
You can check train departures from your station here:
You can view live maps of the network here:
You can see alternative route guides here:
If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner here.
You can also use the apps to find up-to-date information.
Can you tell me more about the incident?
Staff are very sorry to advise that a person has been hit by a train on this part of the network, and they are working with Network Rail and the emergency services to deal with this incident as sensitively, quickly and safely as possible.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.