A problem with the station lighting at New Southgate means trains are unable to call at this station. As a result, trains will be revised. This is expected until the end of the day.
Customer Advice:
Great Northern services are unable to call at New Southgate in either direction due to a failure of the station lighting.
You will need to use alternative public transport routes to travel to or from this station. Please leave at least 20 minutes of extra time to do this.
Your ticket will be accepted at no extra cost on:
- London Underground services on any reasonable route, including the Piccadilly Line via Arnos Grove Tube Station
- London Buses on any reasonable route across the local area, including all routes between Potters Bar and Central London
Planning your journey:
Live departure boards can be found here.
You can view a live map of the network here.
You can see an alternative route guide here.
If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner here.
You can also use Great Northern / Thameslink app to find up-to-date information.
Can you tell me more about the incident?
Unfortunately, a power cut at New Southgate means that the station lights are not working. As the station is in darkness, it's not safe for your train to call.
Great Northern / Thameslink are working with station teams and the local electricity suppliers to ensure that the station is returned to a mains electricity supply as quickly as possible.
We'll continue to update you with any changes to the situation.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.