Damage to the overhead wires between Stevenage and Hitchin means all lines are blocked. As a result, trains running between these stations may be cancelled, delayed or revised.
Disruption is expected until the end of the day.
Customer advice:
Great Northern and Thameslink
All lines are closed between Stevenage and Hitchin due to damage to the overhead electric wires. This incident will cause severe disruption to Thameslink and Great Northern services, as well as long-distance trains in this area.
We don't have an estimate for the delays, as the route is closed. We recommend you avoid travelling at present.
We will arrange ticket acceptance on alternative routes shortly. These options will not cover all journeys.
If you're waiting on a train which is delayed between stations:
If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. We'll get you moving as soon as possible. We're aware of your location, and our teams will be doing everything they can to help you continue your journey.
Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment.
Planning your journey:
You can see live maps of our network here:
These maps will show where your journey is likely to be affected.
Can you tell me more about the incident?
A train has detected a fault with the overhead wires between Stevenage and Hitchin. There is now a report that the wires have been damaged and that the railway through this area cannot be used at present. Teams are working with Network Rail to assess and deal with this as quickly as possible, but this will take a considerable amount of time.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.