A points failure at Norwood Junction means some lines are disrupted. As a result, trains may be cancelled, delayed or revised. This is expected until 23:30.
London Overground Customer Advice:
Tickets will be accepted on Local Buses via any reasonable route.
Southern / Thameslink Customer Advice:
A points failure has been reported, and this is preventing trains from travelling on the route from Norwood Junction towards London.
Where possible, Southern / Thameslink will divert services away from the area.
Southern services via Crystal Palace, will do so via Selhurst
You can use your ticket at no extra cost to yourself, on:
- London Buses, on routes between East / West Croydon and London Bridge.
Live departure boards can be found here.
You can view a live map of the network here.
You can also see an alternative route guide here.
If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner here.
Can you tell me more about this incident?
Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.
Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.
There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another. However, with more severe failures like this one, the route is blocked entirely.
Network Rail have sent their specialist Signalling & Telecoms teams to site as a priority, and they will set up a safe method of working on the track. As soon as it's safe to go on the line, they will diagnose the fault and find any quick solutions to resolve it.
Whilst this is being done, Southern / Thameslink will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.