Along with the rest of Britain's railway, from Monday 23 March c2c will be introducing a reduced timetable until further notice.
c2c have agreed this move with the Government to ensure that they can keep running the train services needed by key workers during this unprecedented period. The new timetable reflects the significantly reduced levels of current demand, while also minimising the number of c2c staff members required on to keep services running over the coming weeks and months.
- The new Monday-Friday timetable until further notice is available here
- The new Saturday timetable until further notice is available here
- The new Sunday timetable until further notice is available here
c2c continue to promote the latest NHS advice for combating the spread of Coronavirus to staff and customers, and you will see this information on trains and at stations.
c2c have changed their regular cleaning regime in both public and staff areas. This includes using a disinfectant which is proven to kill the Covid-19 strain of Coronavirus and additional cleaning of the regular touch points on our trains, such as buttons, handrails, and the handgrips on the back of seats.
Check before you travel:
These changes are not yet shown in journey planners. Please check back closer towards the time of travel.
Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.
c2c have also made some alterations to their ticket refund policy. If you have an unused refundable day ticket or you no longer need your season ticket, you will no longer need to pay an administration fee. More details on our refunds process are available here.
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