City Thameslink Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• YES Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Taxis No
  • Impaired Accessible Booking Office Counter YES Yes
  • Impared Access Staff YES Yes
  • Impared Access Ticket Gate YES Yes
  • Induction Loop No
  • National Key Toilets YES Yes
  • Ramp for Train Access YES Yes
  • Impaired Access Staff Help Hours Monday - Friday - 05:00 to 23:30
    Saturday - 08:00 to 21:00
    Sunday
  • Helpline YES Yes
  • Step Free Access Coverage Whole Station
  • Accessible Public Telephones No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Ticket Machines YES Yes
  • Impaired Mobility Set Down No
  • Wheel chairs Available YES Yes
  • Impaired Access Helpline Hours Monday - Sunday - open 24h
  • Accesible Ticket Machine

    All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

    Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

  • Helpline Contact Details

    For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

    • Email - customerservices@thameslinkrailway.com
    • Phone - 0800 058 2844
    • Textphone - 0800 138 1018
    
    Phone number: 0800 058 2844
    
  • Helpline Contact URL https://www.thameslinkrailway.com/travel-information/travel-help/assisted-travel
  • Helpline Open Note

    The assisted travel helpline is not available on Christmas Day.

    
    
  • Step Free Access

    This is a Category B1 station: The Ludgate Hill entrance has step-free access (via lifts) to both platforms. The Holborn Viaduct entrance provides access to both platforms via stairs/escalators only. The Ludgate Hill and Holborn Viaduct entrances are approx. 350m apart via the street).

    The Assistance Meeting Point is by the ticket office.

    
    Coverage: partial Station
  • Staff Help

    This station has level access between train and platform without assistance from staff.

• Baggage Services
  • Left Luggage: Available No

• Cycle Storage
  • Availability YES Yes
  • Location

    Located in Pilgrim Street.

    Cycles are left at owners risk. Abandoned cycles may be removed

  • Closed Circuit TV YES Yes
  • Note

    Cycles are left at owners risk. Abandoned cycles may be removed

  • Sheltered No
  • Spaces 28
  • Type Stands

• Dining and Shopping
  • Dining & Shopping: Station Buffet YES Yes
  • Dining & Shopping: Shops YES Yes

• Phones, Internet & Wi-fi
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around this station (http://btwifi.co.uk/find)
  • Station Amenities: Telephone No
  • Telephone: Usage Type Cards And Coins

• Restrooms
  • Toilets Note

    Located at the Ludgate Hill entrance.

  • Toilets YES Yes
  • Baby Change No

• Station Location & Directions
  • Latitude 51.51394
  • Longitude -0.10358

• Station Seating Areas
  • Seated Area: Note

    Seating is available on both platforms.

    Please note that both platforms are underground.

• Station Information
  • ATM No
  • Bureau De Change No
  • Post Box No
  • Shops YES Yes
  • Seated Area YES Yes
  • Waiting Room No
  • Baby Change No
  • Lost Property YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi No
  • Lost Property

    If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.

    Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

    • London North Eastern Railway (LNER)
    • Greater Anglia
    • Transport for London including London Overground
    • Southeastern
    • Southern
    • South Western Railway (for Wimbledon)

    If you have found an item of lost property, please hand it in to a member of staff.

  • Staffing Level YES Yes

• Ticketing Services & Information
  • Pre-Purchase Collection YES Yes
  • Oyster Notes

    Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

  • Penalty Fares TL
  • Smartcard Notes Smartcard Issued: Yes
    Smartcard Validator: Yes
    

    For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.

  • Oyster Pre-Pay YES Yes
  • Ticket Machine YES Yes

• Taxi Information
  • Note YES
  • Availability YES Yes

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/CTK.pdf)

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 07:15 to 19:45
    Saturday
    Sunday

• Other transportation
  • Rail Replacement Services

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/3pw Sm7b Fc M5 Oz V Q Ote J0d P/a6c5d9cbc18a18d8ef9b6a1c9febdad4/2025-01_ C I_ T L_ R R B_ C T K_ D R.pdf