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Stoke-on-Trent Train Station

Stoke-on-Trent Train Station

Stoke-on-Trent

Stoke-on-Trent station

Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA

Ticket office opening hours:

Monday - Friday - 05:55 to 20:00
Saturday - 06:25 to 19:30
Sunday - 08:55 to 20:30

GET DIRECTIONS

Stoke-on-Trent at a glance

  • Car parking
  • Waiting room
  • Ticket machine
  • Toilet
  • Wi-Fi
  • Impaired Access Staff
  • Impaired Access Step-Free Access
  • Cycle storage availability
  • Seated area
Live Departures
Live Arrivals
Time Destination Platform

Station Details

  • Accessibility

    • Accessible Public Telephones No
    • Accessible Taxis No
    • First Class Lounge YES Yes
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter YES Yes
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate YES Yes
    • Impaired Accessible Ticket Machines No
    • Induction Loop No
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available YES Yes
    • Impaired Access Staff Help Hours Monday - Friday - 05:30 to 00:00
      Saturday - 05:30 to 23:30
      Sunday - 07:30 to 00:00
    • Accessible Taxis

      By the North end of platform 1
    • Helpline No
    • Helpline Contact Details

      08000 158 123 (08000 158 124 Textphone)
    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Step Free Access

      This station has step-free access to all platforms / the platform


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

  • Baggage Services

    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/

  • Bus information

    • Bus Service: Availability YES Yes
    • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/SOT.pdf)

  • Cycle Storage

    • Availability YES Yes
    • Closed Circuit TV YES Yes
    • Cycle Hire: Note Brompton Bike Hire is available at the station. They have two tariffs to chose from; frequent and leisure. Each has an annual membership fee and a daily hire charge. Please click here (http://www.bromptonbikehire.com/docks/2323-stoke) for more information.
    • Location

      all platforms
    • Note

      The cycle hub on Platform 1 has space for 63 cycles.  There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).

      63 spaces in platform 1 cycle hub

      14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)

      12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
    • Sheltered YES Yes
    • Spaces 88
    • Type
      Compounds
      Lockers
      Stands

  • Dining and Shopping

    • Dining & Shopping: Shops YES Yes
    • Dining & Shopping: Station Buffet YES Yes

  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Telephone: Usage Type Cards And Coins

  • Parking

    • Car Parking Details avanti west coast website

      different rates apply to non rail users, please speak to a member of staff.



      address:
      car park number 1
      station road
      stoke on trent
      st4 2aa

      operator name: avanti west coast
      name: stoke on trent car park 1 ( south end of platform 1)
      spaces: 157
      charges:
      daily: £12.50
      monthly: £132.00
      threemonthly: £374.00
      annual: £1,200.00
      saturday: £6.50
      sunday: £6.50
      note:

      for information how to get to the car park, plus work out the cost of your stay, visit the avanti west coast website

      different rates apply to non rail users, please speak to a member of staff.



      number accessible spaces: 6
      accessible car park equipment: no
      cctv: yes
      open:
      monday - sunday - open 24h
      url: https://www.nationalrail.co.uk/

      parking 2:

      for information how to get to the car park, plus work out the cost of your stay, visit the avanti west coast website. 

      different rates apply to non rail users, please speak to a member of staff.



      address:
      car park number 2
      station road
      stoke on trent
      st4 2aa

      operator name: avanti west coast
      name: stoke on trent car park 2 ( north end of platform 1)
      spaces: 24
      charges:
      daily: £12.50
      monthly: £132.00
      threemonthly: £374.00
      annual: £1,200.00
      saturday: £6.50
      sunday: £6.50
      note:

      for information how to get to the car park, plus work out the cost of your stay, visit the avanti west coast website. 

      different rates apply to non rail users, please speak to a member of staff.



      number accessible spaces: 0
      accessible car park equipment: no
      cctv: yes
      open:
      monday - sunday - open 24h
      url: https://www.nationalrail.co.uk/

      parking 3:

      for information how to get to the car park, plus work out the cost of your stay, visit the avanti west coast website

      different rates apply to non rail users, please speak to a member of staff.



      address:
      car park number 3
      station road
      stoke on trent
      st4 2aa

      operator name: avanti west coast
      name: stoke on trent car park 3 ( adjacent to platform 2/3)
      spaces: 308
      charges:
      daily: £12.50
      monthly: £132.00
      threemonthly: £374.00
      annual: £1,200.00
      saturday: £6.50
      sunday: £6.50
      note:

      for information how to get to the car park, plus work out the cost of your stay, visit the avanti west coast website. 

      different rates apply to non rail users, please speak to a member of staff.



      number accessible spaces: 15
      accessible car park equipment: yes
      cctv: yes
      open:
      monday - sunday - open 24h
      url: https://www.nationalrail.co.uk/

      ">Parking 1:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

      Different rates apply to non rail users, please speak to a member of staff.



      Address:
      Car Park Number 1
      Station Road
      Stoke On Trent
      ST4 2AA

      Operator Name: Avanti West Coast
      Name: Stoke on Trent Car Park 1 ( South End of Platform 1)
      Spaces: 157
      Charges:
      Daily: £12.50
      Monthly: £132.00
      ThreeMonthly: £374.00
      Annual: £1,200.00
      Saturday: £6.50
      Sunday: £6.50
      Note:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

      Different rates apply to non rail users, please speak to a member of staff.



      Number Accessible Spaces: 6
      Accessible Car Park Equipment: No
      Cctv: Yes
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/

      Parking 2:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

      Different rates apply to non rail users, please speak to a member of staff.



      Address:
      Car Park Number 2
      Station Road
      Stoke On Trent
      ST4 2AA

      Operator Name: Avanti West Coast
      Name: Stoke on Trent Car Park 2 ( North End of Platform 1)
      Spaces: 24
      Charges:
      Daily: £12.50
      Monthly: £132.00
      ThreeMonthly: £374.00
      Annual: £1,200.00
      Saturday: £6.50
      Sunday: £6.50
      Note:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

      Different rates apply to non rail users, please speak to a member of staff.



      Number Accessible Spaces: 0
      Accessible Car Park Equipment: No
      Cctv: Yes
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/

      Parking 3:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

      Different rates apply to non rail users, please speak to a member of staff.



      Address:
      Car Park Number 3
      Station Road
      Stoke on Trent
      ST4 2AA

      Operator Name: Avanti West Coast
      Name: Stoke on Trent Car Park 3 ( Adjacent to Platform 2/3)
      Spaces: 308
      Charges:
      Daily: £12.50
      Monthly: £132.00
      ThreeMonthly: £374.00
      Annual: £1,200.00
      Saturday: £6.50
      Sunday: £6.50
      Note:

      For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website. 

      Different rates apply to non rail users, please speak to a member of staff.



      Number Accessible Spaces: 15
      Accessible Car Park Equipment: Yes
      Cctv: Yes
      Open:
      Monday - Sunday - open 24h
      Url: https://www.nationalrail.co.uk/

  • Priority Lounge Information

    • First Class Lounge: Note

      There is currently no First Class lounge at this station

  • Restrooms

    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note

      The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.

  • Station Location & Directions

    • Latitude 53.00799558
    • Longitude -2.180988926

  • Station Seating Areas

    • First Class Lounge Hours Monday - Friday - 05:45 to 21:00
      Saturday - 10:00 to 18:00
      Sunday - 12:00 to 20:00

  • Station Information

    • ATM YES Yes
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property YES Yes
    • Post Box YES Yes
    • Shops YES Yes
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley YES Yes
    • Wifi YES Yes
    • Waiting Room YES Yes
    • Lost Property Phone number: 0345 528 0253
    • Lost Property: URL https://avantiwestcoast.missingx.com/
    • Customer Service Note Customers are encouraged to approach a member of station staff with any customer information enquiry. 
    • Information Systems DepartureScreensAnnouncementsArrivalScreens
    • Lost Property Number 0345 528 0253
    • Staffing Level YES Yes

  • Ticketing Hours

    • Ticket Office Hours Monday - Friday - 05:55 to 20:00
      Saturday - 06:25 to 19:30
      Sunday - 08:55 to 20:30

  • Ticketing Services & Information

    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note Ticket machines can be found in the booking hall.
    • Penalty Fares VT
    • Smartcard Notes Smartcard Issued: No
      Smartcard Validator: Yes

      Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase

  • Other transportation

    • Cycle Hire YES Yes
    • Rail Replacement Services

      Rail replacement coach services can be found at the front of the station.

Local Information

Local Information

FAQ’s

    How do I book a ticket?

    You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)

    Can I get a refund if my plans change?

    You can only refund tickets purchased through Grand Central. 

     

    Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.

     

    If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.

     

    Find out more here.

    Do you offer travel assistance?

    Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.

    How can I contact lost property?

    If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.