Welwyn Garden City Train Station
Welwyn Garden City Train Station
Welwyn Garden City
Welwyn Garden City station
inside The Howard Centre shopping m
Welwyn Garden City
Hertfordshire
AL8 6HA
Ticket office opening hours:
Monday - Friday - 06:00 to 20:00
Saturday - 07:00 to 19:30
Sunday - 07:30 to 19:00
Welwyn Garden City at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
| Time | Destination | Platform |
|---|
Station Details
-
Accessibility
- Accessible Public Telephones No
- Accessible Taxis
- First Class Lounge
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate 1
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down No
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available No
- Impaired Access Helpline Hours Monday - Sunday - open 24h
- Impaired Access Staff Help Hours Monday - Sunday - open 24h
-
Accesible Ticket Machine
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
- Helpline 1
-
Helpline Contact Details
For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:
- Phone - 0800 058 2844
- Textphone - 0800 138 1018
- Helpline Contact URL https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel
-
Helpline Open Note
The assisted helpline is not available on Christmas Day.
-
Impared Mobility Set Down
There are pick up and drop off points outside the Howard Centre
-
National Key Toilets
Toilets may only be available during staffed hours at some locations.
-
Step Free Access
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is outside the ticket office.
Coverage: whole Station - Step Free Access Coverage Whole Station
-
Baggage Services
- Left Luggage: Available No
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format can be found here (http://www.nationalrail.co.uk/posters/WGC.pdf)
-
Cycle Storage
- Availability
- Closed Circuit TV No
- Sheltered No
- Spaces No
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone No
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Welwyn Garden City station (http://btopenzone.hotspot-directory.com )
- Telephone: Usage Type Cards And Coins
-
Parking
-
Car Parking Details
Phone number: -
Operator Name: A P C O A
Charges:
Off-peak: N/A
PerHour: N/A
Daily: N/A
Weekly: N/A
Monthly: N/A
ThreeMonthly: N/A
SixMonthly: N/A
Annual: N/A
Saturday: N/A
Sunday: N/A
Accessible Spaces Note: Blue Badge parking.
Cctv: No
Open:
Monday - Sunday - open 24h
Url: https://www.nationalrail.co.uk/
-
Car Parking Details
Phone number: -
-
Restrooms
- Toilets YES Yes
- Baby Change No
-
Toilets Note
Located on the platforms.
-
Station Location & Directions
- Latitude 51.80105
- Longitude -0.20407
-
Station Information
- ATM YES Yes
- Baby Change No
- Bureau De Change No
- Lost Property
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi No
- Waiting Room
-
Lost Property
great northern website and use the webform to register your lost item.
some great northern trains serve stations which are managed by other train operators (see below). you should consider logging your lost item with them, just in case it's been handed in at one of their stations.
if you have found an item of lost property, please hand it in to a member of staff.
">If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
- Staffing Level YES Yes
-
Subway/transit
- Metro: Availability No
-
Ticketing Hours
-
Ticket Office Hours
Monday - Friday - 06:00 to 20:00
Saturday - 07:00 to 19:30
Sunday - 07:30 to 19:00
-
Ticket Office Hours
Monday - Friday - 06:00 to 20:00
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
-
Oyster Notes
Oyster cannot be used at this station.
-
Smartcard Notes
key smartcard webpage on the great northern website. ">Smartcard Issued: Yes
Smartcard Validator: YesFor more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.
-
Taxi Information
- Availability YES Yes
- Note YES
-
Other transportation
-
Rail Replacement Services
Please click the link for details regarding the rail replacement bus location.
Rail Replacement Map: https://assets.nationalrail.co.uk/e8xgegruud3g/3fxen Re D W K Tpyv C Bm Nu Vid/5466270f20d269530ad85b0e0888fc3c/2025-01_ C I_ G N_ R R B_ W G C_ D R.pdf
-
Rail Replacement Services
Local Information
Local Information
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FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.