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Welcome to our new website

New website. New booking engine. Same great service.

After a lot of hard work, we're ready to show you our brand new website. We've made a lot of changes based on customer feedback and in-depth research, in order to bring you the best online experience possible. You'll still find the same information and services, but now they're in a modern, easier-to-use format.

What's new

  • The Grand Central app
  • A new, sleeker booking system
  • A modern, interactive, mobile-friendly website
  • A dedicated Grand Central service updates page, curated by our team
  • A new account system - if you've previously registered an account with us, you'll need to re-register, and your bookings will not carry over - if you need to change or amend bookings made prior to June 19th you will need to call us on 0345 603 4852.

What's the same

  • Our award-winning services linking London with the North
  • Our great value fares
  • Our dedicated customer team
  • Our newly-refurbished trains
  • 25% off for NUS TOTUM card holders

Important information for registered users

If you were registered with us before June 19th, and want to take advantage of features like being able to save your TOTUM card and payment details to your account, you'll need to sign up again for an account, which you can do by clicking the button below.

Sign up for a Grand Central account here

Grand Central 20% loyalty scheme

Customers who book their tickets through will once again get 20% off future Grand Central bookings! If you had a code prior to June 19th, you will need to contact our customer relations team in order for this to be reissued. Journeys already purchased with these codes are not affected. For full details of redemption, please see our dedicated offer page.