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Travel with confidence

Our teams have been working hard to make sure you can travel with confidence on our trains when we're running - just take a look at what we've been up to in this video:

Reservation-only seating

All Grand Central services are currently reservation-only, meaning you will need a seat reservation in order to board our trains. This is so we can effectively manage passenger numbers and allow social distancing during periods of COVID restrictions. If you don't have a seat reservation, you will be prevented from boarding the train. To make a seat reservation (subject to availability), contact our customer relations team on 0345 603 4852 (Option 3, then option 1).

Click here to view Grand Central's socially distanced seating plan

We are

Social distancing seats graphic

Cleaning graphic

Socially distancing Boosting cleaning
Please use the designated, reserved seating. Cleaning trains more regularly

Hygiene graphic

Information graphic

Helping with hygiene Improving information
Handwashing facilities are available on board in our toilets Book direct at so we can keep in touch

We regularly publish details of our quietest services, which we recommend travelling on for maximum comfort, these can be found on our Seat Availability page.

Passengers are asked to remain in their seats while travelling where possible (for example, customers may leave to use the on-board toilets) - these have been chosen for maximum possible distancing.

Seat information

Clear information on which seats can be occupied

Green tags indicate which seats are available

Labelling and signposting

Signage on the train door