Travel with confidence
Last update - 17/07/2021
Our teams have been working hard to make sure you can travel with confidence on our trains when we're running - just take a look at what we've been up to in this video:
All Grand Central services are currently reservation-only, meaning you will need a seat reservation in order to board our trains. This is so we can effectively manage passenger numbers . If you don't have a seat reservation, you will be prevented from boarding the train. To make a seat reservation (subject to availability), contact our customer relations team on 0345 603 4852 (Option 3, then option 1).
Following the change in government guidance on social distancing from Monday 19 July, we we will be releasing even more great value seats! This means that you might be seated next to another passenger, but we still require all customers to make a seat reservation before you travel so that we can ensure services do not become crowded, but with services now available to book up to six months in advance, it's even easier for you to plan ahead and take advantage of our lowest fares.
Remember that you can change any Grand Central ticket without a fee - the lowest prices are available now, and booking in advance can save you up to 87% versus on-the-day travel! Purchased a ticket to travel with a different operator? Don't worry, you can Book with Confidence knowing that if your plans change, you'll be able to change that ticket without a fee too - and we're providing this promise throughout 2021.
- Extensively cleaning trains and stations
- Ventilating trains to refresh air
- Helping with hygiene
- Improving information about journeys and trains
- We ask that customers please wear a face covering out of respect for others, unless exempt
e regularly publish details of our quietest services, which we recommend travelling on for maximum comfort, these can be found on our Seat Availability page.
Passengers are asked to remain in their seats while travelling where possible (for example, customers may leave to use the on-board toilets) - these have been chosen for maximum possible distancing.
Clear information on which seats can be occupied
Labelling and signposting