Latest travel information from Grand Central
Latest update - 08/01/2021
Reservations are required on all Grand Central services - you can find quieter trains using our helpful seat availability charts here.
You will be prevented from boarding if you do not have a reservation.
Find the answers to your questions about travelling with Grand Central during the pandemic.
Passenger assistance is still available as normal, with full social distancing - you can book this here.
You can change all Grand Central tickets for free - click here for more information.
Some areas served by Grand Central may be in local lockdown, we recommend checking before you travel.
Masks are currently required on public transport and in stations in England & Wales, unless exempt.
Customers making essential journeys per Government guidelines with tickets for Grand Central trains that are no longer operating may choose any of the following options:
- Utilise alternative LNER services to complete their journey, using their original Grand Central ticket. Customers must make a seat reservation with LNER before travelling.
- Amend their date of travel, with no admin fee.
- Decide not to travel and seek a refund from their point of purchase
You need to reserve your seats before you go
All Grand Central trains operate on a reservation-only system, which means you won't be able to travel unless you have a confirmed seat on the train prior to making your journey.
- How can I reserve a seat?
- If you have purchased an Advance train ticket, this will come with a seat reservation by default
- Grand Central Anytime or Off-Peak tickets are currently only being sold with reservations, however these can be changed (subject to availability) by contacting our customer relations team on 0345 603 4852 (option 5).
- When can I reserve seats?
- Seats are available to reserve up to 5 minutes before departure (subject to availability).
- I don't have a reservation
- If you have purchased an "Any Permitted" ticket, you may not have a seat reservation as these can be valid for any train service. If you wish to travel on a Grand Central service using this ticket, please contact our customer relations team on 0345 603 4852 (option 5) to arrange a reservation (subject to availability).
- My reserved seat was on train which has been cancelled
- If your train has been cancelled, either check our social media for more information at Twitter or Facebook, or contact our customer relations team on 0345 603 4852 (option 5). You should not board the next available train unless explicitly told this is possible. You can also change your journey to any other Grand Central service without a fee. If you no longer wish you travel, you can claim a refund for your unused ticket(s). More information is available to view here.
- There are no tickets available for a service I want to travel on
- If there are no tickets or seats showing for a service, this means it has sold out and you will need to select an alternative service. We publish daily seat availability charts to let you know which trains currently have seats available.
- Why has this policy been introduced?
- Due to the dual impacts of both COVID-19 and engineering works at London King's Cross, we are anticipating high numbers of passengers travelling on some days - by offering a reservation-only service we are able to ensure that all passengers who purchase a ticket get a seat, and that seating is provided in a socially distanced manner for your safety.
On certain dates in 2021, services running on the East Coast Mainline (including Grand Central) will be unable to use London King’s Cross due to the ongoing King's Cross remodelling project.
|Current restrictions ❌||What we're doing to make your journey better ✔️|
Being COVID-aware when you travel
If you have coronavirus symptoms:
- a high temperature
- a new, continuous cough
- a loss of, or change to, your sense of smell or taste
Get a test and stay at home. Please do not attempt to board the train if you exhibit any of the above symptoms.
You can find more information on Coronavirus/COVID-19 and methods to prevent the virus spreading, together with answers to many questions you may have, using the following links: