Current COVID restrictions on board

When travelling by train in England, it's important to remember a few key points:

Wear a face mask which covers your nose and mouth (unless exempt)
Maintain at least 2m distance from other passengers
Wash your hands wherever possible

Tier restrictions

When not in lockdown, regions of England operate on a basis of tiered restrictions in order to provide localised response to COVID-19. As these tiers have different guidelines and restrictions for public transport, we recommend consulting the government guidelines for tiers in the regions you plan to travel to or from.

Find my local tier information

Grand Central COVID-19 restrictions

Current restrictions ❌	What we're doing to make your journey better ✔️
Specific reserved seats are required on all Grand Central services or you will be unable to board the train Seats are allocated on a socially distanced basis - customers are requested to remain seated for the duration of their journey (customers may still move in order to use the on-board toilets). We are not currently offering light refreshments in First Class, or catering via our buffet facility - passengers are welcome to bring their own food and drink to consume on board. Masks are required at all times (unless exempt) - failure to wear a mask may be punished by a fine of up to £6,400. We cannot currently accept cash on board our trains - check local operators prior to boarding for their policies on cash payments in stations. Some areas may be different tier restrictions - please check before you travel.	We’ve lowered the cost of Friday peak travel to match our off-peak rates. You'll be able to take advantage of lower costs and quieter trains, for a more comfortable and better value journey. Competitively priced changeable tickets with seat reservations, and information to indicate how busy each train is. The flexibility to change your date of travel if your plans change, without any additional cost. Additional COVID-19 safety measures including extra on-board cleaning and sanitisation, and protective equipment for our staff. Bringing back our 25% Grand Central student discount. Keeping our Passenger Assist service fully available for those who need a bit of extra help

Current restrictions ❌

What we're doing to make your journey better ✔️

Specific reserved seats are required on all Grand Central services or you will be unable to board the train
Seats are allocated on a socially distanced basis - customers are requested to remain seated for the duration of their journey (customers may still move in order to use the on-board toilets).
We are not currently offering light refreshments in First Class, or catering via our buffet facility - passengers are welcome to bring their own food and drink to consume on board.
Masks are required at all times (unless exempt) - failure to wear a mask may be punished by a fine of up to £6,400.
We cannot currently accept cash on board our trains - check local operators prior to boarding for their policies on cash payments in stations.
Some areas may be different tier restrictions - please check before you travel.

We’ve lowered the cost of Friday peak travel to match our off-peak rates. You'll be able to take advantage of lower costs and quieter trains, for a more comfortable and better value journey.
Competitively priced changeable tickets with seat reservations, and information to indicate how busy each train is.
The flexibility to change your date of travel if your plans change, without any additional cost.
Additional COVID-19 safety measures including extra on-board cleaning and sanitisation, and protective equipment for our staff.
Bringing back our 25% Grand Central student discount.
Keeping our Passenger Assist service fully available for those who need a bit of extra help

Being COVID-aware when you travel

If you have coronavirus symptoms:

a high temperature
a new, continuous cough
a loss of, or change to, your sense of smell or taste

Get a test and stay at home. Please do not attempt to board the train if you exhibit any of the above symptoms.

More information

You can find more information on Coronavirus/COVID-19 and methods to prevent the virus spreading, together with answers to many questions you may have, using the following links:

Grand Central service suspension - Saturday January 9 - Friday March 26 2021

NUS Banner

Arriva QTT

Page Title

Current COVID restrictions on board

Tier restrictions

Grand Central COVID-19 restrictions

Being COVID-aware when you travel

If you have coronavirus symptoms:

More information

Please complete sign up

Submitted email address:

Thank you for signing up!