There is a fault with the Telecommunication system at multiple level crossings between Ely and Norwich. As a result of this, lines between Ely and Norwich are closed. Trains between Ely and Norwich are unable to run and will be cancelled or revised.

Disruption is expected until 20:00.

Customer Advice

Engineers are working to clear the faults to allow trains to run again.

East Midlands Railway

How do I get where I need to be?

East Midlands Railway are currently looking at alternative arrangements to keep you on the move. Please remember that this can take time and be assured that the team are working tirelessly to arrange this as quickly as possible for you.

If you are at Nottingham travelling to Norwich, you are advised to travel via London St Pancras International and then use Greater Anglia services to Norwich from London Liverpool Street. This is likely to take between 2 and 3 hours longer to complete this journey.

If you are at Norwich and wish to travel to Nottingham, you can travel on Greater Anglia into London Liverpool Street and then head to London St Pancras International for northbound services to Nottingham. This is likely to take between 2 and 3 hours longer to complete this journey.

You can also use your ticket to travel on the London Underground if you have been diverted via London. If your ticket is digital, or has a QR code, you will need to show this to gate-line staff to be able to enter / exit the Underground.

If you are travelling between Ely and Norwich, East Midlands Railway are trying to source rail replacement buses, these have not been confirmed yet.

Greater Anglia

Alternative Travel Options;

• Passengers can use the Cambridge to Ipswich route for main line connections to Norwich
• Passengers travelling between Stansted Airport and Norwich can travel via London for main line connections
• Greater Anglia tickets are being accepted on 13/ X13 local buses between Attleborough and Norwich. Alternatively, tickets can also be used on 14/ 15/ 16 buses between Wymondham and Norwich

Greater Anglia are in the process of arranging rail replacement buses to help you complete your journey. Please allow extra time for your journey.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.