Major disruption between Staines and Windsor & Eton Riverside / Virginia Water expected until 14:00

Due to emergency services dealing with an incident between Staines and Wraysbury all lines are blocked. What's Going On

Train services running between Staines and Windosr & Eton Riverside / Virginia Water may be cancelled, delayed or revised. Major disruption is expected until 14:00. What We're Doing About It

We have received reports that a person has been struck by a train between Staines and Wraysbury. All lines towards Windsor & Eton Riverside, Weybridge and Reading are blocked until further notice. Our response teams are working with the emergency services to assist with the incident. In order to allow emergency services access to the railway all power to the track will need to be switched off in the affected area.

To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services:

Train Ticket Acceptance:

• London Underground services between London Waterloo and Wimbledon / Richmond / London Paddington via all reasonable routes.
• London Overground between Richmond and Clapham Junction
• Elizabeth Line services between London Paddington and Reading                 
• Great Western Railway services between Basingstoke, Reading, London Paddington, Redhill, Guildford and Exeter St Davids.
• Great Western Railway services between London Paddington to Slough and Windsor & Eton Central in both directions.
• Great Western Railway services between Wokingham – Winnersh – Winnersh Triangle – Early Reading.

Local Bus Ticket Acceptance London Areas:

•  All TFL bus routes between Staines - Central London
• Falcon Buses 456 between Staines - Chertsey - Addlestone - West Byfleet - Woking
• Falcon Buses 461 between Chertsey - Addlestone - Weybridge - Walton-on-Thames - Hampton Court - Kingston (addleston as only does Chertsey on sundays)
• Falcon Buses 557 between Addlestone - Chertsey - Shepperton - Sunbury
• Reading Buses Flight Line 703 between Bracknell - Ascot - Windsor
• Reading Buses 3 between Reading and Wokingham
• Reading Buses 4 and X4 between Reading - Earley - Winnersh - Wokingham - Bracknell
• White Bus Services 446 between Woking - Chertsey - Staines
• White Bus Services 500, 566 and 567 between Staines - Egham - Virginia Water
• White Bus Services 01 between Ascot - Sunningdale - Windsor
• White Bus Services 441 and 441A between Staines and Egham

 

For further information or onward travel advice please speak to a member of staff or use a station help point.

If you’ve been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.