All lines have now reopened following an earlier points failure between Haywards Heath and Three Bridges. Trains running between these stations may continue to be delayed by up to 30 minutes or revised.

Disruption is expected until 12:00.

Customer advice

Services can now run again between Haywards Heath and Three Bridges / Gatwick Airport. However, services may have been delayed by up to 25 minutes, and some may be revised to terminate and restart at a different station to normal.

You can travel using your normal route, but we'd advise allowing some extra time for your journey. You may need to change trains in order to complete your journey this morning.

Tickets will be accepted for no extra cost mutually across Gatwick Express, Southern and Thameslink services between Brighton / the coast and London.

Planning your journey:

Live departure boards can be found here.

You can view a live map of the network here. You can also use the app to find up-to-date information.

Can you tell me more about the incident?

A points failure has been reported, and this is preventing trains from using some of the routes through this area.

Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.

Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.

Network Rail will send their specialist Signalling & Telecoms teams to site, and they will set up a safe method of working on the track. To allow staff to access the railway, sometimes we have to stop trains completely, which can lead to your train being held at stations or signals en route.

As soon as it's safe to go on the line, the staff will diagnose the fault and find any quick solutions to resolve it.

Whilst this is being done, we will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.