Shanklin Train Station

• NO Waiting room
• YES Ticket machine
• YES Toilet
• NO Impaired Access Staff

Station facilities

• Accessibility
  • Accessible Public Telephones YES Yes
  • Accessible Taxis No
  • First Class Lounge No
  • Help Points YES Yes
  • Impaired Accessible Booking Office Counter No
  • Impared Access Staff No
  • Impared Access Ticket Gate No
  • Impaired Accessible Ticket Machines No
  • Induction Loop No
  • Impaired Mobility Set Down YES Yes
  • National Key Toilets YES Yes
  • Ramp for Train Access No
  • Wheel chairs Available No
  • Helpline No
  • Helpline Contact Details

    Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

    Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

    Meeting point for assistance - Assisted Boarding Point on platforms.

    A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance. 

  • Impared Mobility Set Down

    At front of station

  • Step Free Access

    Step-free access category A

    Level access to platform via Booking Hall or side gate

    This station does not have any Customer Information Screens or a PA system to announce train services from this station.

    
    Coverage: whole Station
  • Step Free Access Coverage Whole Station

• Restrooms
  • Toilets YES Yes
  • Baby Change No
  • Toilets Note

    Toilets located in the Ticket Office.

• Ticketing Services & Information
  • Oyster Pre-Pay No
  • Pre-Purchase Collection YES Yes
  • Ticket Machine YES Yes
  • Smartcard Notes Smartcard Issued: No
    Smartcard Validator: Yes
    

    Shanklin ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.

• Ticketing Hours
  • Ticket Office Hours Monday - Friday - 06:50 to 12:30
    Saturday - 07:45 to 15:00
    Sunday - 08:00 to 15:15

• Station Information
  • ATM No
  • Baby Change No
  • Bureau De Change No
  • Lost Property No
  • Post Box YES Yes
  • Shops YES Yes
  • Seated Area YES Yes
  • Station Buffet YES Yes
  • Showers No
  • Trolley No
  • Wifi YES Yes
  • Waiting Room No
  • Lost Property: URL https://www.nationalrail.co.uk/
  • Customer Service Note Please contact the Customer Service Department on 0345 6000 650
  • Staffing Level YES Yes

• Station Location & Directions
  • Latitude 50.63390141
  • Longitude -1.179835636

• Parking
  • Car Parking Details
    Name: Station Car Park
    Spaces: 50
    Charges:
    Off-peak: N/A
    PerHour: N/A
    Daily: £2.00
    Weekly: £10.00
    Monthly: £30.00
    ThreeMonthly: £90.00
    SixMonthly: N/A
    Annual: £340.00
    Saturday: £2.00
    Sunday: £2.00
    Note:

    Bank Holiday £2.00

    
    
    Accessible Spaces Note: Parking is chargeable for all vehicles
    Accessible Car Park Equipment: Yes
    Cctv: No
    Open:
    Monday - Friday - open 24h
    Saturday - open 24h
    Sunday - open 24h
    Url: https://www.nationalrail.co.uk/

• Phones, Internet & Wi-fi
  • Station Amenities: Telephone YES Yes
  • Web Kiosk: Available No
  • Station Amenities: Wi-Fi Find WiFi Hotspots around Shanklin station (http://btopenzone.hotspot-directory.com )
  • Telephone: Usage Type Cards And Coins

• Dining and Shopping
  • Dining & Shopping: Shops YES Yes
  • Dining & Shopping: Station Buffet YES Yes

• Cycle Storage
  • Availability YES Yes
  • Closed Circuit TV No
  • Location car park
  • Note

    Covered cycle racks are located at the front of the station.

  • Sheltered YES Yes
  • Spaces 10
  • Type Wheel Racks

• Bus information
  • Bus Service: Availability YES Yes
  • Bus Service: Note Information to plan your onward journey is available in a printable format  here (http://www.nationalrail.co.uk/posters/SHN.pdf)

• Baggage Services
  • Left Luggage: Available No
  • Left Luggage: URL https://www.nationalrail.co.uk/

• Taxi Information
  • Availability YES Yes
  • Note Redline Taxis - 01983 404444

• Other transportation
  • Rail Replacement Services

    During planned engineering work and unplanned disruption, rail replacement buses will leave from the station forecourt.