Due to emergency services dealing with an incident between Staines and Egham all lines are blocked.
What's Going On
Train services running through these stations may be cancelled or delayed.
Disruption is expected until the end of the day.
What We're Doing About It
We have received reports that a person has been struck by a train Staines and Egham. Response teams are working with the emergency services to assist with the incident. In order to allow emergency services access to the railway all power to the track will need to be switched off in the affected area.
Until further notice, the following service alterations will apply:
- London Waterloo to Reading services will start/terminate at Staines
- London Waterloo to Weybridge services will start/terminate at Staines
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Rail replacement buses have been requested to run between Staines, Reading and Weybridge.
To assist you with your journey, your tickets will be accepted at no extra cost on the following services:
- Great Western Railway services between:
- London Paddington and Reading (in both directions)
- Basingstoke and Reading (in both directions)
- Reading and Guildford (in both directions)
- London Underground services between:
- London Waterloo - Richmond - Wimbledon and London Paddington via any reasonable routes
- Elizabeth line services between London Paddington and Reading in both directions
For further information or onward travel advice please speak to a member of staff or use a station help point.
If youâve been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.
You can find the location of your replacement bus by checking station signs or by searching for your station on our station information pages.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.