Light at end of lockdown tunnel as Grand Central offers tickets for summer return

TRAIN operator Grand Central has announced a ‘measured’ return to service following a four-month period of hibernation during the COVID-19 lockdown.

The Yorkshire-based company is inviting passengers to book for its West Riding and North East routes, from July 26. Grand Central thanked customers for their support whilst services have been suspended and invited passengers to once again “put their faith” in the company.

Managing Director, Richard McClean, said: “In late March it became obvious to us we couldn’t operate a viable rail service under the Government’s lockdown rules. Social distancing and a ban on non-essential travel meant we had no option but to put our trains to bed and place the majority of our staff on furlough.

“Since that decision we have worked hard to plan every aspect of a safe, sustainable return and we can now see that the lockdown has eased to such a degree for us to begin a measured return to service from late July.”

Mr McClean said the business would resume with two daily return services between Bradford Interchange and Kings Cross and a further three daily return services between Sunderland and Kings Cross.  More services will be added as demand increases. Drivers and operational staff will begin their return to work soon and Grand Central is now offering competitively priced tickets with seat reservations for the two routes.

“To be able to once again invite passengers to make seat reservations and buy tickets makes our return very real,” he said. “The values of the Grand Central you enjoyed before the lockdown, such as getting the basics right and caring for our customers and colleagues, are still very much here and we will uphold those values now while ensuring the absolute safety of our passengers and staff. 

“We have stayed close to all of the work our fellow train operators have been doing and we’re confident our approach will work for everyone. We’ve engaged in wide-reaching passenger surveys over the past couple of months and we’ve listened to you all on what you expect safe train travel to look like. If you buy your tickets on our website and provide your contact details, we’ll be able to let you know the latest information you’ll need for your journey. 

“Grand Central started as just an idea 13 years ago and through the hard work of all our team we’ve become a vital service to communities overlooked by the bigger operators. 

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I want to thank those passengers for their loyalty and I invite them to put their faith in Grand Central again as we return to their towns and cities”.

As an Open Access train operator, Grand Central does not receive Government funding and relies on tickets sales. 
Passenger and staff safety measures will include increased cleaning during the journey and overnight at depots, and protective equipment for staff. Customers will be able to change their date of travel without penalty if their plans change, and Grand Central offers a range of competitively priced refundable tickets. 

ENDS

Notes to editors

Grand Central Railway Company Limited is an established train operator which provides direct rail connections from towns and cities in Yorkshire and the North East England with London.

Customer satisfaction levels are consistently high and the rail company was named Britain’s best value rail operator for the eighth time in Spring 2019 National Rail Passenger Survey.

Grand Central operates West Riding services between Bradford Interchange, Low Moor, Halifax, Brighouse, Mirfield, Wakefield Kirkgate, Pontefract Monkhill, Doncaster and London King’s Cross. The rail operator also operates North East services between Sunderland, Hartlepool, Eaglescliffe, Northallerton, Thirsk, York and London King’s Cross.

Grand Central is part of the Arriva group. Arriva is one of the leading providers of passenger transport in Europe, employing over 53,000 people and delivering 2 billion passenger journeys a year across 14 European countries. We are part of Deutsche Bahn (DB), one of the world’s leading passenger and logistics companies, and are responsible for DB's regional passenger transport services outside Germany.

Contact

Richard Catton  I  PR & Partnerships Executive  I  Grand Central

M: 07866 173 964  |    E: richard.catton@grandcentralrail.com