Getting a refund

Getting A Refund


If you decide not to use your ticket to make all or part of your intended journey then you may be eligible for a refund. To obtain a refund all tickets must be returned to the place of purchase.

Please make sure that your address is included in your e-mail when applying for a refund or compensation. 

If you bought your tickets from the Grand Central website, please login to your account to process a refund - please note an admin fee will be charged that will be detailed in the process. Or alternatively send your original tickets to:

Grand Central Ticket Refunds
PO BOX 23972

Tickets must be returned within 28 days of their expiry date. You may be required to pay an administration fee. 

We would recommend you send the tickets recorded delivery, this is because we do not accept liability for lost or damaged tickets.


We want every journey you make with Grand Central to be an enjoyable one, however, we do recognise that on occasions events can impact a journey, causing inconvenience to you.

To process your request, we need information about your tickets. The easiest way to do this is via our online compensation form.

Alternatively, you can download our Compensation claim form and post to us at the address below:

Customer Relations Manager
Grand Central Rail
PO Box 5871
S1 9GP