A person has been hit by a train between Stratford and Shenfield, meaning all lines are closed. Whilst emergency services carry out their work, trains running between these stations may be cancelled, delayed or revised.
Major disruption is expected until 11:00.
If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.
Elizabeth line customer advice:
You can use your Elizabeth line ticket on the following services:
- c2c between London Fenchurch Street and London Liverpool Street
- London Underground via any reasonable route
- London buses and local buses between Stratford and Shenfield
Greater Anglia customer advice:
Trains are unable to run between London Liverpool Street and Shenfield. Greater Anglia will be supporting the emergency services and Network Rail where they can. In the meantime, please allow extra time for your journey.
Routes affected:
- London Liverpool Street - Norwich
- London Liverpool Street - Clacton-on-Sea
- London Liverpool Street - Southend Victoria
- London Liverpool Street - Colchester Town
- London Liverpool Street - Braintree
Alternative travel options:
- Greater Anglia tickets are being accepted on London Underground services via reasonable routes
- Greater Anglia tickets are being accepted on c2c between London Fenchurch Street and Southend Central
- Passengers travelling between London Liverpool Street and Ipswich / Norwich can travel via Ely/ Cambridge
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.