A points failure at East Croydon means that trains have to run at a reduced speed on all lines. Trains through this station may be cancelled, delayed by up to 30 minutes or revised.
Disruption is expected until 18:00.
Customer Advice
Thameslink and Southern services that run via East Croydon will be disrupted.
Trains are having to run at a reduced speed, as a result services will be delayed by at least 30 minutes.
Some services may be cancelled or altered at short notice, so please check station screens and listen to on board announcements.
To assist you with your journey, you can use your ticket at no extra cost on the following:
- Any alternative southern and Thameslink services
- London Underground via any reasonable route
- London Trams between East Croydon and Wimbledon
- London Buses via any reasonable route
- Brighton & Hove bus route 28 and 29 between Uckfield, Crowborough, Lewes and Tunbridge Wells.
- Southeastern services via Tonbridge / Tunbridge Wells and London Bridge
To check whether your journey has been affected, you can view the live map here.
Can you tell me more about the incident?
A trespass incident has been reported in the East Croydon area. Following this incident, a points failure has also occurred at East Croydon.
Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.
Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.
There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another. However, with more severe failures like this one, the route is blocked entirely.
Network Rail have sent their specialist Signalling & Telecoms teams to site as a priority, and they will set up a safe method of working on the track. As soon as it's safe to go on the line, they will diagnose the fault and find any quick solutions to resolve it.
Whilst this is being done, we will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
âââââââCompensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.