A points failure at Alsager means lines are closed between Stoke-on-Trent and Crewe. As a result, trains may be cancelled or delayed by up to 60 minutes.
East Midlands Railway Customer Advice:
What has happened?
There is a points failure at Alsager. This is between Stoke-on-Trent and Crewe and is disrupting trains on the Newark Castle - Crewe route.
How does this affect my train?
Trains running through the area in both direction cannot run between Stoke-on-Trent and Crewe, your journey may be delayed by 60 minutes.
- 09:36 Newark Castle to Crewe service will now terminate at Kidsgrove.
- 12:10 Crewe to Newark Castle to will start at Kidsgrove
At present we are expecting the problem to be fixed in the next 2 hours. As soon as the problem is fixed the priority will be to get trains running to their advertised times again. We expect the advertised timetable to resume on the affected routes by 14:00.
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How do I get where I need to be?
You should continue to travel as originally planned however your journey may be delayed by 60 minutes.
If your overall journey has been delayed over 15 minutes you may be entitled to claim compensation, full details of how to claim can be found here: eastmidlandsrailway.co.uk/delay
If you are unable or do not wish to complete your journey, you may claim a refund on your ticket. Information about how to do this can be found at eastmidlandsrailway.co.uk/refund
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.