A communication alarm has been activated on a train between Slade Green and London Bridge via Woolwich. As a result, some lines are blocked, trains may be, delayed or diverted via Bexleyheath.
This is expected until 19:00.
Southeastern Customer Advice:
What's happened?
A train stopped near Charlton, blocking the line towards London between Slade Green & London Bridge via Woolwich after the alarm was pulled on the train. The train is expected to be on the move shortly and the line will reopen soon.
How does this affect my journey?
Trains are currently unable to run between Slade Green and London Bridge in either direction and may be diverted via Bexleyheath or Sidcup at short notice.
What do I need to do?
You can use Docklands Light Railway at no extra cost between Greenwich, Lewisham and Woolwich.
You can also use London buses at no extra cost betwen London Bridge / Lewisham and Dartford.
Thameslink Customer Advice:
Services are currently unable to run between Dartford and London Bridge.
Thameslink services will be diverted via Lewisham. Meaning the below stations will not be served -
- Deptford
- Greenwich
- Maize Hill
- Westcomb Park
- Charlton
- Woolwich Arsenal
- Plumsted
- Abbey Wood
- Slade Green
If you are travelling to or from these stations, you will need to use an alternative route which will extend your overall journey time by up to 30 minutes.
Your ticket will be accepted on the following at no extra cost -
- DLR on all reasonable routes - Lewisham/Greenwich/Woolwich Arsenal to Central London
- London Buses on routes serving stations between Dartford and Central London
- London Underground to transfer between London terminal stations
You can find an alternative route map here.
Please check live journey planners before you travel here.
Can you tell me more about the incident?
When the on board passenger alarm is activated, the train service concerned will come to a stand. It is the responsibility of the on board staff to find the location of the alarm and investigate the reason for the alarm and to take the relevant action. This can cause delays to other services which may be stranded behind.
For this reason, passenger alarms should only be activated in serious emergencies. Please remember, if you are feeling unwell it is quicker to wait until the next stop to talk to a member of staff than activate the alarm in between stations, as this can cause delays in getting assistance to you.
In this instance a train has stopped near Charlton, blocking the line towards London between Slade Green & London Bridge via Woolwich. They have investigated the cause and found an emergency alarm on the train has been pulled and needs to be reset. The driver is currently working with response staff to resolve the issue and get the train on the move as soon as possible
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner
Twitter:
If you would like to follow this incident on Twitter, please use #Charlton
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.
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