A points failure between Redhill and Gatwick Airport means trains running between these stations may be delayed or run on stop between Redhill and Horley.

Disruption is expected until 10:00.

Customer Advice

A points failure between Redhill and Gatwick Airport means that some delays of around 5 minutes are possible affecting southbound trains towards Gatwick Airport, Three Bridges, Horsham, Brighton and the coast.

In addition, southbound trains towards Gatwick Airport and Horsham will be unable to stop at Earlswood and Salfords. Northbound trains towards London will be able to stop as normal.

Tickets will be accepted for no extra cost on Metrobus services between Redhill, Horley, Gatwick Airport and Three Bridges.

Planning your journey:

Live departure boards can be found here.

You can view a live map of the network here.

You can also see an alternative route guide here.

Can you tell me more about the incident?

A points failure has been reported, and this is preventing trains from using some of the routes through this area.

Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.

Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.

There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another. However, with more severe failures, the line in question may be blocked entirely.

Network Rail will send their specialist Signalling & Telecoms teams to site, and they will set up a safe method of working on the track. To allow staff to access the railway, sometimes trains have to stop completely, which can lead to your train being held at stations or signals en route.

As soon as it's safe to go on the line, the staff will diagnose the fault and find any quick solutions to resolve it.

Whilst this is being done, we will be monitoring progress closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.